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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Just Trying to Help
Business communication Magazine ArticleA manager hears enough about another team’s project to know that it is seriously flawed—and probably destined to fail. Should he butt in or butt out? -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
When a Turnaround Stalls
Economics Magazine ArticleThe ponderous United States Postal Service transformed itself into a competitive business—for a while. Its story holds lessons for any company trying to keep a change initiative from faltering. -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Make Sure Your Employees Have Enough Interesting Work to Do
Leadership & Managing People Digital ArticleAdvice for growing firms. -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Mommy-Track Backlash (HBR OnPoint Enhanced Edition)
Organizational Development Magazine Article"Please don't tell me that I need to have a baby to have this time off." Those words were still ringing in the ears of Jessica Gonon an hour after a tense... -
Is Your Consultant Enriching Your Judgment — or Retarding it?
Decision making and problem solving Digital Articleby Brook Manville (Larry Prusak, Brook Manville, and Tom Davenport are at work on a book on judgment and how to cultivate it as an organizational, not just individual, strength. As their research progresses, each is authoring posts in this blog to test-drive ideas and invite input.) At one point deep into the dialogue of […] -
Smarter Offshoring
Economics Magazine ArticleThe most popular offshore sites for service functions are overheating. Now is the time for companies to explore a world of opportunity beyond those hot spots and to base investment decisions not just on costs but also on talent, markets, strategic aims, and appetite for risk. -
Why Life Science Needs Its Own Silicon Valley
Innovation Magazine ArticleHuman genomics won’t reach its full potential until it has a sizable industry cluster. But how to create one? And where? -
Can Science Be a Business?: Lessons from Biotech
Intellectual property Magazine ArticleBiotech has not delivered on its promise because the industry’s structure—much of it borrowed from Silicon Valley—is flawed. Businesses engaged in advancing basic science as a core activity need a new design. -
Using VoIP to Compete
Technology & Operations Magazine ArticleInternet telephony, or VoIP, is rapidly replacing the conventional kind. This year, for the first time, U.S. companies bought more new Internet-phone... -
Building a Direct-to-Consumer Strategy Without Alienating Your Distributors
Sales & Marketing Digital ArticleThree ways to minimize risk. -
Back Where We Belong
Crisis management Magazine ArticleAt Pitney Bowes, diversifying from our longtime core business turned out to be a mistake. You can go home again, we learned—but it isn’t easy. -
Does It Pay to Hire Consultants? Evidence from the Bordeaux Wine Industry
Operations strategy Digital ArticleUncorking superior performance.
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Kaya Skin Clinic: Creating a Sustainable Competitive Advantage with Customers
Global Business Case Study8.95View Details Kaya Skin Clinic (Kaya) was started in India in 2002. It expanded its operations to the Middle East in 2003. The company's value proposition was to provide... -
Sustaining the Akshaya Patra Foundation (B)
Leadership & Managing People Case Study5.00View Details The Akshaya Patra Foundation (TAPF), a Bangalore based non-governmental organization (NGO), has been hailed globally for running the world's largest school... -
Wanxiang Group: A Chinese Company's Global Strategy
Global Business Case Study8.95View Details With an almost forty-year history as a business in China, the Wanxiang Group has navigated through the significantly different political and economic... -
Ethiopian Airlines: Bringing Africa Together
Strategy & Execution Case Study8.95View Details Ethiopian Airlines plans to expand its African market base to become a leading airline in the continent. As part of the airline's multi-hub strategy,... -
Cisco India (A): Innovation in Emerging Markets
Strategy & Execution Case Study8.95View Details Case A describes the challenges a multinational corporation, Cisco Systems Inc., faces in an emerging market in developing new products specific to local... -
Indianapolis: Activity-Based Costing of City Services (A), Chinese Version
Finance & Accounting Case Study8.95View Details A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the... -
Pinkerton (B), Spanish Version
Finance & Accounting Case Study5.00View Details The CEO of Pinkerton, a security guard service firm, is considering options to alter the company's current restrictive and expensive capital structure.... -
Pet Doctors--1999
Finance & Accounting Case Study8.95View Details Describes the decisions confronting David Hodges and Garret Turley about whether to grow their chain of veterinary clinics in the United Kingdom. Turley... -
Akshaya Patra Vrindavan: Operations and Resources Planning for a Mega Kitchen
Technology & Operations Case Study8.95View Details The Akshaya Patra Foundation (TAPF) is a not-for-profit non-governmental organization (NGO) headquartered at Bengaluru, India. Since its inception in... -
Fangda Partners: A Step Ahead
Strategy & Execution Case Study8.95View Details Elite Chinese law firm Fangda Partners has steered Alibaba and other Chinese and international clients through the complex legal, corporate, and regulatory... -
Asian Paints: Gaining Competitive Advantage Through Employee "Engage-meant"
Leadership & Managing People Case Study8.95View Details The national head of sales for consumer business for one of India's largest paint companies was anxious and concerned about the plummeting levels of employee... -
UrbanClap: Market Place for On-Demand Services (A)
Sales & Marketing Case Study8.95View Details UrbanClap is a marketplace for on-demand services available through a smartphone app. It was established in October 2014 to bring the unorganised sector... -
Liip: The Path to Holacracy
Leadership & Managing People Case Study8.95View Details On April 5, 2017, the lead link at Liip AG, in Lausanne, Switzerland, was reflecting on the past seven years. The digital services organization had gone... -
Playing With Fire at Sittercity (A)
Innovation & Entrepreneurship Case Study8.95View Details In August 2006, Genevieve ("Jeh-neh-veev") Thiers, founder and CEO of Sittercity.com looked over at Dan Ratner, Sittercity's vice president and her boyfriend... -
The Vanca: Reworking Digital Marketing Strategy
Sales & Marketing Case Study8.95View Details Since its inception in 2011, The Vanca, an Indian e-commerce brand selling women's Western apparel, had come a long way. After overcoming initial problems... -
Growing Pains at Santropol Roulant, Epilogue
Leadership & Managing People Case Study5.00View Details Supplement to case HEC183. This case examines the challenges faced by a grassroots non-profit struggling to carry out its mission and stabilize its finances... -
Addrec Solutions: Building Organizational Capabilities for Growth
Strategy & Execution Case Study8.95View Details AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012.... -
Coral Divers Resort (Revised)
Strategy & Execution Case Study8.95View Details The owner of a small scuba diving operation in the Bahamas is reassessing his strategic direction in the light of declining revenues. Among the changes... -
Striders: Running Toward or Away from Growth?
Strategy & Execution Case Study8.95View Details The founders of Strider Miles (Striders), a running club headquartered in Mumbai, India, faced a dilemma. Over 14 years, they had built a business based... -
Mosaic Home Services Ltd.: Sourcing and Securing Strategic Partnerships
Strategy & Execution Case Study8.95View Details In early 2019, the senior executive partners of Mosaic Home Services Ltd. (Mosaic), a home improvement and commercial property management company in Edmonton,...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Kaya Skin Clinic: Creating a Sustainable Competitive Advantage with Customers
Global Business Case Study8.95View Details Kaya Skin Clinic (Kaya) was started in India in 2002. It expanded its operations to the Middle East in 2003. The company's value proposition was to provide... -
Sustaining the Akshaya Patra Foundation (B)
Leadership & Managing People Case Study5.00View Details The Akshaya Patra Foundation (TAPF), a Bangalore based non-governmental organization (NGO), has been hailed globally for running the world's largest school... -
Just Trying to Help
Business communication Magazine ArticleA manager hears enough about another team’s project to know that it is seriously flawed—and probably destined to fail. Should he butt in or butt out? -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
Wanxiang Group: A Chinese Company's Global Strategy
Global Business Case Study8.95View Details With an almost forty-year history as a business in China, the Wanxiang Group has navigated through the significantly different political and economic...