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How Venture Capital Works
Venture capital Magazine ArticleBefore you can understand the industry, you must first separate myth from reality. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Research: How Bias Against Women Persists in Female-Dominated Workplaces
Gender Digital ArticleA look inside the ongoing barriers women face in law, health care, faith-based nonprofits, and higher education. -
Customer Experience in the Age of AI
Customer experience Magazine ArticleThe case for building “intelligent experience engines” -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Ten Ways to Create Shareholder Value
Corporate governance Magazine ArticleCompanies profess devotion to shareholder value but rarely follow the practices that maximize it. What will it take to make your company a level 10 value creator? -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
What Makes a Good Salesman
Sales team management Magazine ArticleBefore they have received even a day of training, the best salespeople already have two seemingly incompatible qualities in abundance: empathy with customers and a need to overcome their hesitation to buy. -
Apple Pay Is Just a Big Giveaway to Credit Card Companies
Strategy & Execution Digital ArticleThere's nothing revolutionary about being a middleman. -
How Blockchain Applications Will Move Beyond Finance
Finance & Accounting Digital ArticleAny type of digital asset can be tracked and traded. -
The New Old-Fashioned Banking
Economics Magazine ArticleFifteen minutes south of Chicago’s Loop, the inner-city neighborhood of South Shore has an old-fashioned bank with a radical twist. For those of us at South Shore Bank, banking means knowing the borrower, the neighborhood, property values, and the economic environment. It means tough credit standards, cautious qualification of borrowers, and close monitoring of the […] -
Avatar-Based Marketing
Organizational culture Magazine ArticleCompanies spend large sums trying to segment, reach, and influence potential customers. They should think about targeting those customers’ online alter egos, as well. -
What B2B Customers Really Expect
Sales & Marketing Magazine ArticleCompanies aggressively research what customers want. Yet most vendors just don't understand what customers expect of their salespeople. -
Case Study: Will a Bank’s New Technology Help or Hurt Morale?
Business management Magazine ArticleA CEO weighs the growth benefits of AI against the downsides of impersonal decision making. -
Pull the Plug on a Project with an Uncertain Future? (HBR Case Study)
Organizational Development Magazine ArticleIn this fictional case, Alex, a real estate developer, is at a crossroads in the midst of the coronavirus pandemic. His company is a year away from completing... -
3-D Negotiation: Playing the Whole Game
Strategy & Execution Magazine ArticleWhat stands between you and the yes you want? According to negotiation experts David Lax and James Sebenius, executives face obstacles in three common... -
Collaborating with Congregations: Opportunities for Financial Services in the Inner City
Economics Magazine ArticleBy pooling the resources of the poor and by sharing information, religious and financial institutions can work together to change inner-city economies. -
Little Decisions Add Up
Decision making and problem solving Magazine ArticleWe judge leaders by how well they make big, strategic decisions. But corporate success also depends on how well rank-and-file employees make thousands of small decisions. Do I give this client a special price? How do I handle this customer’s complaint? Should I offer a seat upgrade to this passenger? By themselves, such daily calls—increasingly […] -
The New Health-Cost Crisis
Costing Magazine ArticleCosts are going through the roof again. It’s time for you to act. -
Why Good Projects Fail Anyway
Technology & Operations Magazine ArticleBig projects fail at an astonishing rate--more than half the time, by some estimates. It's not hard to understand why. Complicated long-term projects...
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Diogenes-FG: Heralding Responsible Innovation in Fiduciary Services for Retirement and Nonprofit Trustees
Innovation & Entrepreneurship Case Study8.95View Details Diogenes pioneered the use of technology to support trustees and boards in their role as fiduciaries of employee retirement funds. Typically, a multinational... -
Harvey Golub: Recharging American Express, Spanish Version
Leadership & Managing People Case Study8.95View Details Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves... -
Franklin Templeton India: The Cash Holding Dilemma
Finance & Accounting Case Study8.95View Details Franklin Resources Inc. is one of the largest and most respected global fund houses with a presence in India. The case highlights the structure, investment... -
Acumen Fund: Measurement in Impact Investing (B)
Leadership & Managing People Case Study5.00View Details As Acumen Fund, a global venture philanthropy firm, moves forward with an investment portfolio exceeding $22 million, it runs into two critical measurement... -
Groom Energy Solutions: Selling Efficiency
Strategy & Execution Case Study8.95View Details Groom Energy Solutions helps organizations reduce their energy use and costs through the implementation of energy efficiency measures, which create long-term... -
Project Deutschland: Unpeeling the Onion of a Distressed Real Estate Portfolio
Finance & Accounting Case Study8.95View Details James Tallest analyzed the opportunity to invest in a distressed portfolio of high quality properties in Germany by acquiring one or more non-performing... -
The Campbell Home (C)
Sales & Marketing Case Study5.00View Details Campbell siblings Thomas and Sally are faced with selling their childhood home. They need to make several difficult consequential decisions, all the while... -
Ant Financial (C), Chinese Version
Technology & Operations Case Study5.00View Details Headquartered in Hangzhou (China), Ant Financial has grown into a fintech "Unicorn." The fintech empire that the company established spanned verticals... -
Antler
Innovation & Entrepreneurship Case Study8.95View Details The case describes the founding, development, and scaling of Antler, an early-stage investment platform that invests in entrepreneurs pre-team and, in... -
Identify the Industries--1996
Finance & Accounting Case Study8.95View Details Common-size balance sheets and financial ratios are given for thirteen companies. Students must identify which company is in which of thirteen industries.... -
Exclusive Resorts: Entrepreneurial Positioning and Nonmarket Defense
Strategy & Execution Case Study8.95View Details In the summer of 2002, Brad and Brent Handler established Exclusive Resorts, a luxury vacation residence venture, to meet the demand for luxury vacation... -
Business Development Bank of Canada
Strategy & Execution Case Study8.95View Details On January 28, 2009, the president and CEO of the Business Development Bank of Canada is considering the impact of the minister of finance's announcement... -
Riverview Law: Applying Business Sense to the Legal Market
Organizational Development Case Study8.95View Details Riverview Law, run like a business rather than a traditional law firm, wants to expand its unconventional concept from the UK to the US. The firm's approach... -
Mellon Investor Services
Organizational Development Case Study8.95View Details James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy... -
Shanghai Diligence Law Firm (B)
Leadership & Managing People Case Study5.00View Details Shanghai Diligence Law Firm continued with its approach to grow through a merger, rather than organically, and was eventually merged into a bigger law... -
Evisort: An A.I.-Powered Start-up Uses Text Mining to Become Google for Contracts
Innovation & Entrepreneurship Case Study8.95View Details Start-up Evisort was cofounded by two law students seeking to create AI-enhanced software providing contract management and processing solutions for attorneys... -
Scott Tucker (A): Race to the Top
Finance & Accounting Case Study8.95View Details The case tells the story of the rise and fall of Scott Tucker, an entrepreneur, businessman, passionate race car driver, competitor, and owner of a professional... -
Aspect Ventures
Finance & Accounting Case Study8.95View Details -
New Enterprise Associates
Innovation & Entrepreneurship Case Study8.95View Details NEA was established in 1977 and it subsequently morphed into one of the largest venture capital firms in the world. Despite its size and significance,...
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How Venture Capital Works
Venture capital Magazine ArticleBefore you can understand the industry, you must first separate myth from reality. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Research: How Bias Against Women Persists in Female-Dominated Workplaces
Gender Digital ArticleA look inside the ongoing barriers women face in law, health care, faith-based nonprofits, and higher education. -
Customer Experience in the Age of AI
Customer experience Magazine ArticleThe case for building “intelligent experience engines” -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Ten Ways to Create Shareholder Value
Corporate governance Magazine ArticleCompanies profess devotion to shareholder value but rarely follow the practices that maximize it. What will it take to make your company a level 10 value creator? -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
What Makes a Good Salesman
Sales team management Magazine ArticleBefore they have received even a day of training, the best salespeople already have two seemingly incompatible qualities in abundance: empathy with customers and a need to overcome their hesitation to buy. -
Diogenes-FG: Heralding Responsible Innovation in Fiduciary Services for Retirement and Nonprofit Trustees
Innovation & Entrepreneurship Case Study8.95View Details Diogenes pioneered the use of technology to support trustees and boards in their role as fiduciaries of employee retirement funds. Typically, a multinational... -
Harvey Golub: Recharging American Express, Spanish Version
Leadership & Managing People Case Study8.95View Details Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves...