-
The Ordinary Heroes of the Taj
Organizational culture Magazine ArticleHow an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests -
Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
The Myth of Sustainable Fashion
Global Business Digital ArticleDespite high-profile attempts at innovation, the industry has failed to reduce its environmental impact so far. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
High-Performance Marketing: An Interview with Nike’s Phil Knight
Leadership Magazine ArticleNike is a champion brand builder. Its advertising slogans—“Bo Knows,” “Just Do It,” “There Is No Finish Line”—have moved beyond advertising into popular expression. Its athletic footwear and clothing have become a piece of Americana. Its brand name is as well-known around the world as IBM and Coke. So it may come as a surprise […] -
The Globalization of Markets
Globalization Magazine ArticleMany companies have become disillusioned with sales in the international marketplace as old markets become saturated and new ones must be found. How can they customize products for the demands of new markets? Which items will consumers want? With wily international competitors breathing down their necks, many organizations think that the game just isn’t worth […] -
A Better Way to Think About Your Business Model
Business models Digital ArticleHow Nespresso used a simple business model canvas to change face of the coffee industry. -
Inside IKEA’s Digital Transformation
Strategy Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail’s chief digital officer. -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Know What Your Customers Want Before They Do
Customer service Magazine ArticleRetailers need to target customers with the right deal at the right time. Here’s how to nail the “next best offer.” -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Capitalizing on Capabilities
Corporate strategy Magazine ArticleAssets like leadership, talent, and speed are what produce superior market value. A capabilities audit can show you how you measure up—and how to build on your intangible strengths. -
Brands Versus Private Labels: Fighting to Win
Marketing Magazine ArticleHow real is the private-label threat? What can brand-name manufacturers do about it? -
Retailing:Â Confronting the Challenges That Face Bricks-and-Mortar Stores
Technology and analytics Magazine ArticleNew technologies can be dazzling. But do they represent the future of retailing? Have the fundamentals really changed? -
Win the Attention of Your Distracted Consumer
Brand management Digital ArticleThe path to purchase has become a maze. -
What Starbucks Can Learn from Victoria’s Secret
Marketing Digital ArticleAt a conference on Tuesday, February 26, one of us encouraged participants to pause for a moment of silence at precisely 5:30 p.m. The cause for such a solemn gesture? The tragic loss of Starbucks’ authenticity. (The other of us was ironically in Seattle, enjoying conversation with a local musician who waxed eloquent about the […] -
How the Sharing Economy Can Improve Your Next Business Trip
Time management Digital ArticleOn-demand services to try. -
Innovate at Your Own Risk: Deborah Wince-Smith on Competitiveness
Emerging markets Magazine ArticleThe U.S. may be the world’s leading innovator, but it won’t be for long if investors, regulators, and the legal establishment continue to penalize companies for risk taking, says Deborah Wince-Smith, president of the Council on Competitiveness. Recently, the council’s National Innovation Initiative, a leadership network of CEOs and university presidents, released a report in […] -
If Customers Ask for More Choice, Don't Listen
Sales & Marketing Digital ArticleThis post is the second in a three-part series. In his provocative book The Paradox of Choice, Barry Schwartz's warns that giving consumers more product...
-
Kaya Skin Clinic: Creating a Sustainable Competitive Advantage with Customers
Global Business Case Study8.95View Details Kaya Skin Clinic (Kaya) was started in India in 2002. It expanded its operations to the Middle East in 2003. The company's value proposition was to provide... -
Sustaining the Akshaya Patra Foundation (B)
Leadership & Managing People Case Study5.00View Details The Akshaya Patra Foundation (TAPF), a Bangalore based non-governmental organization (NGO), has been hailed globally for running the world's largest school... -
Airbnb in Amsterdam (B), Portuguese Version
Innovation & Entrepreneurship Case Study5.00View Details In December 2014, the City of Amsterdam and Airbnb announced an MOU to promote responsible home-sharing and to simplify the payment of tourist tax for... -
Amazon.com: Evolving Into Offline Retail
Leadership & Managing People Case Study8.95View Details In late 2015, Amazon.com, Inc. (Amazon) opened its first brick-and-mortar Amazon Books store in the United States. Amazon had invested heavily in expanding... -
Wanxiang Group: A Chinese Company's Global Strategy
Global Business Case Study8.95View Details With an almost forty-year history as a business in China, the Wanxiang Group has navigated through the significantly different political and economic... -
EILEEN FISHER: Repositioning the Brand, Spanish Version
Sales & Marketing Case Study8.95View Details Well-established fashion brand Eileen Fisher has traditionally appealed to older women. However, to drive growth, Eileen Fisher's management team wants... -
Ethiopian Airlines: Bringing Africa Together
Strategy & Execution Case Study8.95View Details Ethiopian Airlines plans to expand its African market base to become a leading airline in the continent. As part of the airline's multi-hub strategy,... -
Treks `n Rapids: Adventure Sports Tourism in India
Strategy & Execution Case Study8.95View Details In September 2014, the co-founder and director of Treks `n Rapids, a leading adventure sports tourism company in New Delhi, India, needs to re-evaluate... -
An Activist Approach: Confidential Role Assignment for Remingtons Housewares
Strategy & Execution Case Study8.95View Details A three party, multiple-issue negotiation exercise dealing with a potential merger between two leading department stores, called for by an activist investor... -
Instacart and the New Wave of Grocery Startups
Sales & Marketing Case Study8.95View Details Instacart is testing an Uber-style solution to the challenge of building a home-delivered grocery business. It is backed by $220 million of venture funding.... -
Wilderness Safaris: Ecotourism Entrepreneurship
Strategy & Execution Case Study8.95View Details Wilderness Safaris sees itself as a conservation company that is built on a business model of providing high-end, premium-priced wildlife safaris in various... -
Mia by Tanishq: Jewellery to Entice the Working Woman in India
Strategy & Execution Case Study8.95View Details In 1995, Titan launched the first branded range of jewellery - 'Tanishq' - in India's highly fragmented and disorganised jewellery market. Tanishq performed... -
General Mills: Responding to the Killing of George Floyd (B)
Leadership & Managing People Case Study5.00View Details Jeff Harmening, CEO of General Mills, one of the world's largest manufacturers of breakfast cereals and packaged foods, was deeply disturbed and instantly... -
Brand Activism: Nike and Colin Kaepernick
Sales & Marketing Case Study8.95View Details Nike's selection of politically polarizing Colin Kaepernick as the spokesperson for the 30th anniversary of its iconic "Just Do It" campaign catapulted... -
Target: Creating a Data-Driven Product Management Organization
Strategy & Execution Case Study8.95View Details As retail shopping has changed with the rise of e-commerce, Target Corporate, one of the largest retail stores in the United States, made the strategic... -
Thomas Cook Group on the Brink (C): Transformation Year 2 Results
Finance & Accounting Case Study5.00View Details Analyzes the results of the Thomas Cook turnaround plan after the second year under Harriet Green's leadership (November 2014). -
ELITE: AFFINITY FINANCING AND SMART LEASES
Finance & Accounting Case Study8.95View Details The case documents the original mattress leasing program initiated by François Pugliese, the owner of premium mattress firm Elite in Etoy (Switzerland).... -
A Tale of Two Properties: Debt Strategies for Financing Commercial Real Estate
Finance & Accounting Case Study8.95View Details Stanley Cirano owns two retail shopping centers in suburban Chicago. With interest rates near all-time lows in late 2015, Cirano believed it was an opportune... -
Great Eastern Toys (B)
Finance & Accounting Case Study5.00View Details Supplement to case IN1047. As part of its growth strategy, a new product has been designed and a study carried out by a consultant to estimate the market... -
Waste not, want not: Eliminating Patagonia's Pre- and Post-Consumer Textile Waste
Innovation & Entrepreneurship Case Study8.95View Details Patagonia has set a goal of eliminating all textile waste by 2025. As a leader in the sustainable apparel industry, this includes not only the cut-and-sew...
-
The Ordinary Heroes of the Taj
Organizational culture Magazine ArticleHow an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests -
Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
The Myth of Sustainable Fashion
Global Business Digital ArticleDespite high-profile attempts at innovation, the industry has failed to reduce its environmental impact so far. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
High-Performance Marketing: An Interview with Nike’s Phil Knight
Leadership Magazine ArticleNike is a champion brand builder. Its advertising slogans—“Bo Knows,” “Just Do It,” “There Is No Finish Line”—have moved beyond advertising into popular expression. Its athletic footwear and clothing have become a piece of Americana. Its brand name is as well-known around the world as IBM and Coke. So it may come as a surprise […] -
The Globalization of Markets
Globalization Magazine ArticleMany companies have become disillusioned with sales in the international marketplace as old markets become saturated and new ones must be found. How can they customize products for the demands of new markets? Which items will consumers want? With wily international competitors breathing down their necks, many organizations think that the game just isn’t worth […] -
A Better Way to Think About Your Business Model
Business models Digital ArticleHow Nespresso used a simple business model canvas to change face of the coffee industry. -
Inside IKEA’s Digital Transformation
Strategy Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail’s chief digital officer. -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep...