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When to Give Employees Access to Data and Analytics
Technology & Operations Digital ArticleFive criteria to determine when - and to what degree - to democratize data. -
Appraisal of What Performance?
Employee performance management Magazine ArticleCurrent dissatisfactions with appraisal systems will continue until they are revised to accommodate the “how” as well as the “what” in performance. -
Generative AI Will Change Your Business. Here’s How to Adapt.
Technology and analytics Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Finance & Accounting Digital ArticleDo you know what your most profitable product is? -
Social-Impact Efforts That Create Real Value
Organizational Development SpotlightCompanies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard... -
Building a Learning Organization
Organizational Development Magazine ArticleContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
You're Not Paid Based on Your Performance
Leadership & Managing People Digital ArticleWhat actually determines compensation on a systemic level? And what should? -
Overselling Sustainability Reporting
Sustainable business practices Magazine ArticleWe’re confusing output with impact. -
How Much Board Turnover Is Best?
Performance indicators Magazine ArticleSome criticize boards for leaving the evolution of their composition to chance, allowing director retirements to dictate the pace of change. Support for annual director elections and for increased transparency around director nominations suggests that some shareholders would like to see more turnover. Is there evidence that companies and shareholders actually benefit when boards add […] -
Truth About Private Equity Performance
Finance & Accounting Magazine ArticlePrivate equity fund performance is most often reported in a way that exaggerates the truth. A modified calculation gives a more accurate read of performance... -
How to Fix HR
Corporate governance Magazine ArticleIn my 34 years working in and around human resources, I’ve found that most HR departments are mired in power struggles, bureaucratic programs, and miscellaneous special projects when they should be focused on one objective: maximizing organizational performance. It’s tempting to blame this sorry state of affairs on HR alone. But the fundamental reason has […] -
Research: Why Ratings on Everything from Wine to Amazon Products Improve Over Time
Leadership & Managing People ResearchThe more times people rate something, the more positive their ratings become. -
Behave Yourself
Performance indicators Magazine ArticleChanging how people see you is as important as changing how you act. -
Do You Have a Well-Designed Organization?
Organizational transformation Magazine ArticleCreating a new organizational structure is one of the toughest—and most politically explosive—challenges that an executive faces. Here are nine tests to guide the way.
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Evaluating Microsavings Programs: Green Bank of the Philippines (A)
Global Business Case Study8.95View Details Green Bank of the Philippines was known for its product innovation and its ability to bring new products to market. In 2002, Green Bank designed an untested... -
Royal Dutch/Shell in Transition (A)
Global Business Case Study8.95View Details After the Brent Spar episode and the 1995 events in Nigeria, Shell undertakes an intensive review of its values and business principles. At the same time,... -
Chemical Bank: Implementing the Balanced Scorecard, Chinese Version
Finance & Accounting Case Study8.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
Core Competence at NEC and GTE
Strategy & Execution Case Study8.95View Details In the Harvard Business Review article "The Core Competence of the Corporation," authors C. K. Prahalad and Gary Hamel put forth the notion of core competence... -
Walking the IPO Catwalk: Rent the Runway's Public Offering
Management Case Study8.95View Details This case examines Rent the Runway (RTR), a company that provided its customers the luxury of getting to wear the hottest designer fashions without having... -
Strategic Planning on a Military Air Station: Calm Skies or Turbulence Up Ahead?
Organizational Development Case Study8.95View Details This disguised case provides a strategic plan devised and used on a military base. Senior officers clarified their strategy, outlined capabilities needed,... -
SeeCommerce: Enhancing Supply Chain Velocity at DaimlerChrysler
Technology & Operations Case Study8.95View Details Performance measurement is an important part of supply chain management. Timely, accurate, and detailed performance monitoring can allow a company to... -
Boston Lyric Opera
Finance & Accounting Case Study8.95View Details The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility... -
Merck & Co., Inc. (C)
Organizational Development Case Study5.00View Details Discusses the 1989 modified performance appraisal program by adding performance gradations and allowing for differences in employee rating distributions... -
Royal Dutch/Shell in Transition (B)
Global Business Case Study5.00View Details This case describes the decisions made by Shell in response to the situation presented in the (A) case. -
Vox Capital: Pioneering Impact Investing in Brazil, Portuguese Version
Innovation & Entrepreneurship Case Study8.95View Details Vox Capital was the first certified impact investing fund in Brazil. Founded in 2009, it provides early-stage capital for companies offering innovative... -
Huntington Hospital (A): Empowering Staff
Leadership & Managing People Case Study8.95View Details Kim Markey began as executive director of revenue cycle at Huntington Hospital (HH) in November 2012. Located in Pasadena, California, HH was a 625-bed... -
Jumpstart
Leadership & Managing People Case Study8.95View Details Many in the nonprofit sector doubt whether organizational performance can be measured. Jumpstart, a 10-year-old nonprofit, developed performance measurement... -
Shanghai Interior Automotive Door System: Running a Manufacturing Operation in China
Strategy & Execution Case Study8.95View Details Shanghai Inteva Automotive Door System Co. Ltd (formerly Shanghai Delphi) was a leading player in China's automotive component industry with a 30%market... -
Jody Leleck at Broad Acres (A)
Leadership & Managing People Case Study8.95View Details Jody Leleck has been appointed the principal of Broad Acres Middle School in Montgomery County, Maryland. The school is underperforming all other schools... -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Wells Fargo Online Financial Services (A), Spanish Version
Finance & Accounting Case Study8.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
Army Crew Team, Spanish Version
Leadership & Managing People Case Study8.95View Details The coach of the varsity Army crew team at West Point assembled his top eight rowers into the first crew team and the second tier of rowers into the second... -
Understanding Economic Value Added
Finance & Accounting Case Study8.95View Details Explores the concept of economic value added (EVA) and its practical applications as a management control system for performance measurement and incentive... -
Polysar Ltd., Japanese Version
Finance & Accounting Case Study8.95View Details Canada's largest chemical company produces and markets butyl rubber in two divisions, each treated as a profit center. The new plant in the North American...
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When to Give Employees Access to Data and Analytics
Technology & Operations Digital ArticleFive criteria to determine when - and to what degree - to democratize data. -
Appraisal of What Performance?
Employee performance management Magazine ArticleCurrent dissatisfactions with appraisal systems will continue until they are revised to accommodate the “how” as well as the “what” in performance. -
Generative AI Will Change Your Business. Here’s How to Adapt.
Technology and analytics Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Finance & Accounting Digital ArticleDo you know what your most profitable product is? -
Social-Impact Efforts That Create Real Value
Organizational Development SpotlightCompanies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard... -
Building a Learning Organization
Organizational Development Magazine ArticleContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture.