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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Just Trying to Help
Business communication Magazine ArticleA manager hears enough about another team’s project to know that it is seriously flawed—and probably destined to fail. Should he butt in or butt out? -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
When a Turnaround Stalls
Economics Magazine ArticleThe ponderous United States Postal Service transformed itself into a competitive business—for a while. Its story holds lessons for any company trying to keep a change initiative from faltering. -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Make Sure Your Employees Have Enough Interesting Work to Do
Leadership & Managing People Digital ArticleAdvice for growing firms. -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Mommy-Track Backlash (HBR OnPoint Enhanced Edition)
Organizational Development Magazine Article"Please don't tell me that I need to have a baby to have this time off." Those words were still ringing in the ears of Jessica Gonon an hour after a tense... -
Is Your Consultant Enriching Your Judgment — or Retarding it?
Decision making and problem solving Digital Articleby Brook Manville (Larry Prusak, Brook Manville, and Tom Davenport are at work on a book on judgment and how to cultivate it as an organizational, not just individual, strength. As their research progresses, each is authoring posts in this blog to test-drive ideas and invite input.) At one point deep into the dialogue of […] -
Smarter Offshoring
Economics Magazine ArticleThe most popular offshore sites for service functions are overheating. Now is the time for companies to explore a world of opportunity beyond those hot spots and to base investment decisions not just on costs but also on talent, markets, strategic aims, and appetite for risk. -
Why Life Science Needs Its Own Silicon Valley
Innovation Magazine ArticleHuman genomics won’t reach its full potential until it has a sizable industry cluster. But how to create one? And where? -
Can Science Be a Business?: Lessons from Biotech
Intellectual property Magazine ArticleBiotech has not delivered on its promise because the industry’s structure—much of it borrowed from Silicon Valley—is flawed. Businesses engaged in advancing basic science as a core activity need a new design. -
Using VoIP to Compete
Technology & Operations Magazine ArticleInternet telephony, or VoIP, is rapidly replacing the conventional kind. This year, for the first time, U.S. companies bought more new Internet-phone... -
Building a Direct-to-Consumer Strategy Without Alienating Your Distributors
Sales & Marketing Digital ArticleThree ways to minimize risk. -
Back Where We Belong
Crisis management Magazine ArticleAt Pitney Bowes, diversifying from our longtime core business turned out to be a mistake. You can go home again, we learned—but it isn’t easy. -
Does It Pay to Hire Consultants? Evidence from the Bordeaux Wine Industry
Operations strategy Digital ArticleUncorking superior performance.
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Pinkerton (B), Spanish Version
Finance & Accounting Case Study5.00View Details The CEO of Pinkerton, a security guard service firm, is considering options to alter the company's current restrictive and expensive capital structure.... -
Fangda Partners: A Step Ahead
Strategy & Execution Case Study8.95View Details Elite Chinese law firm Fangda Partners has steered Alibaba and other Chinese and international clients through the complex legal, corporate, and regulatory... -
Liip: The Path to Holacracy
Leadership & Managing People Case Study8.95View Details On April 5, 2017, the lead link at Liip AG, in Lausanne, Switzerland, was reflecting on the past seven years. The digital services organization had gone... -
Playing With Fire at Sittercity (A)
Innovation & Entrepreneurship Case Study8.95View Details In August 2006, Genevieve ("Jeh-neh-veev") Thiers, founder and CEO of Sittercity.com looked over at Dan Ratner, Sittercity's vice president and her boyfriend... -
EY China (A): Strengthening Presence in a Critical Market
Strategy & Execution Case Study8.95View Details Soon after being named regional managing partner for Ernst & Yong (EY) China in September 2009, Albert Ng reflects on the enormity of challenges facing... -
Quality Wireless (A): Call Center Performance
Technology & Operations Case Study8.95View Details Quality Wireless has received customer complaints about long hold times at its call center. To address these complaints, it put into place certain process... -
OnStar: Connecting to Customers Through Telematics
Strategy & Execution Case Study8.95View Details OnStar, a provider of in-vehicle safety, security, and information services called "telematics," was founded in 1995 as a collaborative venture among... -
Building a Positive Future for Children with Disabilities through Strategic Partnerships
Strategy & Execution Case Study8.95View Details The Executive Director (ED) of a not-for-profit that provided family-centered services to children with disabilities was concerned about the organization's... -
Bright Horizons Children's Centers, Inc.--1987, Spanish Version
Strategy & Execution Case Study8.95View Details The founders of Bright Horizons have developed a distinctive strategy and raised venture capital money. Now they are ready to make their dream come true.... -
San Francisco International Airport and Quantum Secure's SAFE for Aviation System
Technology & Operations Case Study8.95View Details In 2008 San Francisco International Airport (known by its three-letter airport code, SFO) had announced a $383 million plan to renovate and reopen Terminal... -
Ginzel et al vs. Kolcraft Enterprises et al (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Garanti Payment Systems: Digital Transformation Strategy (B)
Sales & Marketing Case Study5.00View Details The case opens with three questions that Işıl Akdemir Evlioğlu, the executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary... -
Garanti Payment Systems: Digital Transformation Strategy (A)
Sales & Marketing Case Study8.95View Details Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions.... -
Dartfish - How a University Spin-Off Became a Global Leader in Video Analysis Solutions
Management Case Study8.95View Details Founded in 1998 in Fribourg, Switzerland, Dartfish developed a video technology able to track movement and trajectory. Its user-friendly analysis tools,... -
Strategic Management at AcademyOne: Growth towards an Exit Strategy
Innovation & Entrepreneurship Case Study8.95View Details AcademyOne, Inc. (AcademyOne) was a small privately owned software provider whose focus was on providing students with college transfer solutions. It... -
Tradeoffs: Juggling Careers in Professional Services Firms with Private Life
Organizational Development Case Study8.95View Details Balancing professional and private lives continues to challenge single and committed partners alike. Professionals are expected to work long hours. It... -
Marketing at Wachtell, Lipton, Rosen & Katz, Chinese Version
Sales & Marketing Case Study8.95View Details Describes the history and unique operating principles of the most successful corporate law firm in the country. Closes with a lengthy quotation by Martin... -
Playing With Fire at Sittercity (B)
Innovation & Entrepreneurship Case Study5.00View Details To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long... -
Ginzel et al vs. Kolcraft Enterprises et al (A), Portuguese Version
Strategy & Execution Case Study8.95View Details Examines the wrongful death lawsuit brought by the family of an infant who died after a portable crib collapsed. The manufacturer, Kolcraft, licensed... -
S1 Corp.
Sales & Marketing Case Study8.95View Details S1 is a fast growing subsidiary of the Samsung Group in South Korea that sells business security products. S1 has implemented a number of marketing initiatives...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Just Trying to Help
Business communication Magazine ArticleA manager hears enough about another team’s project to know that it is seriously flawed—and probably destined to fail. Should he butt in or butt out? -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
When a Turnaround Stalls
Economics Magazine ArticleThe ponderous United States Postal Service transformed itself into a competitive business—for a while. Its story holds lessons for any company trying to keep a change initiative from faltering. -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Make Sure Your Employees Have Enough Interesting Work to Do
Leadership & Managing People Digital ArticleAdvice for growing firms.