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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
The Half-Truth of First-Mover Advantage
Technology and analytics Magazine ArticleFirst-mover advantage is more than a myth but far less than a sure thing. Here’s how to tell when it’s likely to occur—and when it’s not. -
What B2B Customers Really Expect
Sales & Marketing Magazine ArticleCompanies aggressively research what customers want. Yet most vendors just don't understand what customers expect of their salespeople. -
Learning from Losing a Customer
Sales and marketing Magazine ArticleThis is a story of how a small, young company lost a very important order, recovered, and became much stronger and more competitive by learning about market positioning. The lessons learned proved so valuable that, when all was said and done, the company concluded that losing the big order was the best thing that had […] -
No Monopoly on Innovation
Managing people Magazine ArticleFifty years ago, when the American Telephone and Telegraph Company still held a monopoly on U.S. phone service, the first minute of a toll call could easily cost a dollar—the equivalent of about $5 today. But a few pennies of that 1950s dollar supported research and development efforts at Bell Telephone Laboratories and at AT&T’s […] -
How Continental Bank Outsourced Its “Crown Jewels”
Competitive strategy Magazine ArticleBanking knowledge had been confused with high-priced data technology. -
Wisdom of Deliberate Mistakes (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleBefore the breakup of the Bell System, U.S. telephone companies were permitted by law to ask for security deposits from a small percentage of subscribers.... -
Managing Middlescence
Organizational Development Magazine ArticleThey make up more than half your workforce. They work longer hours than anyone else in your company. From their ranks come most of your top managers.... -
Learning in the Thick of It
Organizational Development Magazine ArticleThe U.S. Army's Opposing Force (OPFOR) is a 2,500-member brigade whose job is to help prepare soldiers for combat. Created to be the meanest, toughest... -
Ultimately Accountable Job: Leading Today's Sales Organization
Sales & Marketing Magazine ArticleIn recent years, sales leaders have had to devote considerable time and energy to establishing and maintaining disciplined processes. The thing is, many... -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
Singapore Invests in the Nation-Corporation
Technology & Operations Magazine ArticleSingapore is well on the way to becoming the first fully networked society, in which all homes, schools, businesses, and government agencies will be interconnected... -
How Executives Can Shape Their Company’s Information Systems
Technology and analytics Magazine ArticleA big bank headquartered in New York had to make a decision about its information technology. The bank was expanding its London operations and needed a new computer system there. Technical specialists in London were certain that only one particular vendor could meet the requirements. The information-systems people in New York were equally certain that […] -
What Every CEO Needs to Know About the Cloud
Technology and analytics Magazine ArticleThe true benefits of cloud computing will surprise you. But you’ll need the right people to lead the transformation. -
Defensive Marketing: How a Strong Incumbent Can Protect Its Position
Competitive strategy Magazine ArticleFacing deregulation, the Australian telephone company Telstra developed a marketing strategy that blunted the attack of a potentially powerful new rival. -
Major Sales: Who Really Does the Buying?
Organizational culture Magazine ArticleIdentifying the decision makers and their purchasing motives often requires a psychologist’s eye. -
Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Manage Your Human Sigma
Organizational Development Magazine ArticleIf sales and service organizations are to improve, they must learn to measure and manage the quality of the employee-customer encounter. Quality improvement... -
Celtel’s Founder on Building a Business on the World’s Poorest Continent
International business Magazine ArticlePhotography: Timothy Allen / Redux The Idea: Frustrated by Western ignorance about Africa, Ibrahim decided to take advantage of the continent’s enormous telecom opportunity himself. Among the challenges he faced was creating an infrastructure from scratch. As a native of Sudan who has spent most of my adult life in the West, I’ve always been […]
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Pacific Bell: Centrex Reengineering
Technology & Operations Case Study8.95View Details Describes the redesign and rollout of the new order-fulfillment process for a flagship product at Pacific Bell. Pacific Bell is one of the Regional Bell... -
KT Corporation: Offering New Insights in Customer Experience
Sales & Marketing Case Study8.95View Details In 2014, KT Corporation, one of South Korea's leading telecommunications companies, successfully mapped each point of a customer's interactions with the... -
Huawei Consumer Business: Technology Leadership Challenges
Strategy & Execution Case Study8.95View Details As the largest telecommunications equipment manufacturer in the world, Huawei has been building telecommunications networks and services since its inception... -
Demand Media
Sales & Marketing Case Study8.95View Details Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the way people... -
Iridium LLC
Finance & Accounting Case Study8.95View Details This case involves part of a module on financing large projects in the elective curriculum course entitled "Large-Scale Investment." It is set in August... -
Australia-Japan Cable: Structuring the Project Company, Japanese Version
Finance & Accounting Case Study8.95View Details In late September 1999, representatives from Telstri, Japan Telecom, and Teleglobe met to discuss the structure of the Australia-Japan Cable (AJC) project,... -
Northern Telecom (B)
Sales & Marketing Case Study5.00View Details Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the... -
Zee Entertainment and Essel Group: A Quest for Legacy and Beyond (A)
Innovation & Entrepreneurship Case Study8.95View Details The case traces the entrepreneurial journey of Indian media baron Subhash Chandra. It starts with his entry into a struggling family business in 1967... -
Cisco and Cloud-based Education in China
Leadership & Managing People Case Study8.95View Details Cisco Systems, Inc., the dominant global supplier of the routers and switches that formed the backbone of the Internet, was considering entry into the... -
NTT DoCoMo, Inc.: Mobile FeliCa, Japanese Version
Strategy & Execution Case Study8.95View Details Managers of DoCoMo, Japan's largest mobile phone company, are formulating a strategy for mobile FeliCa: contactless integrated circuits that will be built... -
Charter Communications: Another Bid for Time Warner Cable?
Strategy & Execution Case Study8.95View Details In the summer and fall of 2013, Charter Communications, the fourth-largest cable television company by market share, made multiple bids to acquire Time... -
Tencent: Innovating in China's Mobile Payment Industry
Leadership & Managing People Case Study8.95View Details By 2014, Tencent Holdings Limited, headquartered in Shenzhen, China, had become one of the most innovative companies in Asia. It had created several leading... -
Celtel International B.V.: June 2004 (B)
Innovation & Entrepreneurship Case Study5.00View Details Supplements the (A) case. A rewritten version of an earlier case. -
Executone Information Systems, Inc., Spanish Version
Strategy & Execution Case Study8.95View Details Executone has posted low returns in 1992 in the face of intense competition from AT&T and Northern Telecom, its principal rivals. Alan Kessman, president... -
Ace Company: Breadth or Depth Growth Strategy?
Strategy & Execution Case Study8.95View Details Ace Company (Ace) was a Chinese start-up developing software for the Internet of Things (IoT). The company was founded in February 2015 by three colleagues... -
The Rise and Fall of Nokia (Abridged)
Strategy & Execution Case Study8.95View Details In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry... -
The Huffington Post
Innovation & Entrepreneurship Case Study8.95View Details In Feb. 2010, management of the Huffington Post, a fast-growing but not-yet-profitable Internet newspaper that aggregates blog posts from unpaid contributors... -
Northern Telecom (C): Norstar Is Born
Sales & Marketing Case Study5.00View Details Documents the successful launch of Northern Telecom's Norstar Key Systems product line. A rewritten version of an earlier case. -
Mindtree Limited: Defending Against a Hostile Takeover
Finance & Accounting Case Study8.95View Details Mindtree Limited (Mindtree) was promoted by a group of first generation entrepreneurs and had established itself as a successful digital business company.... -
Disney in a Digital World (D): A Digital Decade? Disney in 2003 and Beyond
Strategy & Execution Case Study5.00View Details Examines the challenges and opportunities that entertainment conglomerate Disney faces as it tries to commit itself to embarking on a "Digital Decade"...
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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
The Half-Truth of First-Mover Advantage
Technology and analytics Magazine ArticleFirst-mover advantage is more than a myth but far less than a sure thing. Here’s how to tell when it’s likely to occur—and when it’s not. -
Pacific Bell: Centrex Reengineering
Technology & Operations Case Study8.95View Details Describes the redesign and rollout of the new order-fulfillment process for a flagship product at Pacific Bell. Pacific Bell is one of the Regional Bell... -
KT Corporation: Offering New Insights in Customer Experience
Sales & Marketing Case Study8.95View Details In 2014, KT Corporation, one of South Korea's leading telecommunications companies, successfully mapped each point of a customer's interactions with the... -
Huawei Consumer Business: Technology Leadership Challenges
Strategy & Execution Case Study8.95View Details As the largest telecommunications equipment manufacturer in the world, Huawei has been building telecommunications networks and services since its inception... -
Demand Media
Sales & Marketing Case Study8.95View Details Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the way people... -
Iridium LLC
Finance & Accounting Case Study8.95View Details This case involves part of a module on financing large projects in the elective curriculum course entitled "Large-Scale Investment." It is set in August... -
Australia-Japan Cable: Structuring the Project Company, Japanese Version
Finance & Accounting Case Study8.95View Details In late September 1999, representatives from Telstri, Japan Telecom, and Teleglobe met to discuss the structure of the Australia-Japan Cable (AJC) project,... -
Northern Telecom (B)
Sales & Marketing Case Study5.00View Details Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the...