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The DHL EuroCup: Shots on Goal
Organizational culture Magazine ArticleFor 20 years, employees of the worldwide delivery service have held a soccer tournament to strengthen company culture across national boundaries. The trick: figuring out how to foster corporate team building through intense competition. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
The Toyota-Nissan Recalls: Noblesse Oblige
Strategy & Execution Digital ArticleLegal liability is the price you pay for strategic dominance. -
What the Automobile Industry Can Learn from a Guitar Guru
Management Digital ArticleIn Michigan where unemployment is nearly 15%, auto workers and executives alike continue to lose their jobs and homes every day. They are our family, friends and neighbors. As business professors at Kettering University, formerly General Motors Institute (GMI) in Flint, Michigan, we have focused on trying to identify strategic solutions for the automobile industry. […] -
Does Media Coverage of Toyota Recalls Reflect Reality?
Customer experience Digital ArticleToyota has announced three major recalls covering a total of eight million vehicles globally since October 2009. The recalls are for defects that have been associated with 52 fatalities and 38 injuries so far. Not surprisingly, the business media and notable Toyota experts are starkly pessimistic. We looked at 108 Wall Street Journal articles discussing […] -
Innovation Lessons Found Between Martha’s Vineyard and Singapore
Innovation Digital ArticleIt started at 4:30 a.m., Eastern Standard Time, last Saturday. The cell phone on my nightstand started ringing with a 336 area code. It was US Airways. “We’re sorry, but last night’s weather meant the crew got in late. Your 8:20 a.m. flight from Martha’s Vineyard to LaGuardia is now leaving at 11 a.m.,” the […] -
Qantas and the Airline Quality Gap
Customer service Digital ArticleDuring the summer I transitioned from Boston to Toronto, a move that forced me to take an extended side trip to my home country of Australia. And with lots of flying time under my belt, I couldn’t help but think about airlines. Specifically, why is it that major U.S. airlines are so far behind Qantas […] -
Platforms and Blockchain Will Transform Logistics
Technology & Operations Digital ArticleExamples from Maersk, IBM, and TRIP. -
Rolling Back Fuel Efficiency Is a Bad Deal for Everyone - Including U.S. Carmakers
Global Business Digital ArticleSlashing regulations that protect health and the environment could backfire in the long run. -
What Counts Most in Motivating Your Sales Force
Sales & Marketing Magazine ArticleA study indicates four factors which individually and in combination greatly affect salesperson motivation: the nature of the task; the personality, particularly... -
New York’s Train Derailment is a Reminder of the Importance of Sleep Health Policy
Health and behavioral science Digital ArticleBetter corporate policies around sleep can prevent accidents. -
Reinvention with Respect: An Interview with Jim Kelly of UPS
Globalization Magazine ArticleUnited Parcel Service, nearly 100 years old and more than $30 billion big, is a well-run, well-respected company. So why reinvent it? According to CEO Jim Kelly, because there is no faster way to grow. -
Elon Musk's Patent Decision Reflects Three Strategic Truths
Strategy & Execution Digital ArticleThe first is that industries are increasingly irrelevant. -
Reverse Innovation in Action: Romanian Cars from a French Company on the German Autobahn
Innovation Digital ArticleImagine you’re German, you need a new family car, and you have a limited budget — say, US$9,400. What can you do? Continue using public transportation? Buy a used car? Or maybe buy a brand-new Dacia Logan! Dacia is a Romanian car manufacturer acquired in 1999 by French automaker Renault with the aim of designing […] -
Case Study: Can an Airline Cut "Turn Times" Without Adding Staff?
Leadership & Managing People Digital ArticleThe struggle to do more with less. -
Toyota’s Version of the Sports Illustrated Cover Jinx
Crisis management Digital ArticleGet your picture on the cover of Sports Illustrated, and your chances of athletic misfortune rise. This is a phenomenon well enough established that SI even ran a cover story on it in 2002 — finding “a demonstrable misfortune or decline in performance following a cover appearance roughly 37.2 percent of the time.” (It would […] -
Why Is it So Hard to Be Kind?
Leadership Digital ArticleEvery so often, you have a small experience in business that teaches big lessons about what really separates winners from losers. I had one of those experiences a few weeks ago, and I think the story is worth telling, not because it is so exciting or dramatic, but because it is so true to how […] -
Hummer's Demise and Lessons Learned
Organizational Development Digital ArticleThe proposed sale of GM's Hummer brand to a Chinese company fell through this week, and GM will now shutter the company. The ultimate symbol of overconsumption... -
Fixing the World’s Infrastructure Problems
International business Digital ArticleAn analysis of 400 case studies uncovers several ways to solve the world’s infrastructure challenges more efficiently. -
The Tragic Crash of Flight AF447 Shows the Unlikely but Catastrophic Consequences of Automation
Risk management ResearchAutomation can make us safer, but it creates new vulnerabilities.
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Tata Motors' Acquisition of Daewoo Commercial Vehicle Company
Global Business Case Study8.95View Details In January 2004, the chairman of the India-based Tata Group, announced that the Tata Group would focus its efforts on international expansion to become... -
Air New Zealand: The Recapitalization Decision (A)
Finance & Accounting Case Study8.95View Details Air New Zealand is a national airline faced with a number of important strategic and financial issues. The company's recent acquisition of Ansett Australia... -
Tata Motors' Integration of Daewoo Commercial Vehicle Company
Global Business Case Study8.95View Details In January 2004, the chairman of the India-based Tata Group, announced that the Tata Group would focus its efforts on international expansion to become... -
British Midland Flight 92 (B)
Leadership & Managing People Case Study5.00View Details This two-part case describes the circumstances surrounding a 1989 plane crash in central England. Part A describes what happened in the cockpit as determined... -
Climate Challenges for Cities: Introduction to Issues and Actions in the United States
Leadership & Managing People Case Study8.95View Details This background Note introduces the implications of climate change (global warming) for American cities. In the U.S., partisan political divides and unaddressed... -
Vancom Transportation, Inc. (B)
Leadership & Managing People Case Study5.00View Details Describes the outcome of the labor relations issues. -
Canadian Pacific Railway (B): CP Rising
Leadership & Managing People Case Study5.00View Details Supplement to case W17568. -
Xiamen Airlines: Bracing for Impact
Sales & Marketing Case Study8.95View Details On March 31, 2014, the vice-president of Sales & Marketing at Xiamen Airlines Co. Ltd. (XiamenAir) was reviewing the minutes of the month-end meeting... -
BMP POLICY MEETING - Confidential Instructions for G. McGuire, Design Engineer
Strategy & Execution Case Study5.00View Details Five-party, four-issue internal negotiation among employees of a major engine manufacturer to agree on procurement guidelines in preparation for external... -
Fairstar Heavy Transport (B)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
The New LAX: Ready for Takeoff?
Organizational Development Case Study8.95View Details The case highlights the challenges and successes LAX CEO Deborah Flint and Board Chair Sean Burton have achieved from Flint's arrival in 2015 to December... -
IDFC India: Infrastructure Investment Intermediaries
Finance & Accounting Case Study8.95View Details Indian financial intermediary matching international capital to local infrastructure decides how to balance range of services, risk-adjusted return, margin... -
All You Need is Love: Southwest Airlines and the Wright Amendment (B)
Global Business Case Study5.00View Details The second of a three-case series, this is a classic business-government relations (BGR) challenge for Southwest Airlines. The A case took the student... -
Vector (A): Labour Negotiations at Maxime Platform
Strategy & Execution Case Study8.95View Details This series of three sequential cases recounts the story of labour negotiations. The Maxime Platform, France, built in 1916 to accommodate the increasing... -
Vehbi Koç and the Making of Turkey's Largest Business Group (B)
Innovation & Entrepreneurship Case Study8.95View Details The case builds on the earlier A case which described the origins of the Turkish business group established by Vehbi Koç before 1988. This case takes... -
Ryanair: Flying Too Close to the Sun?
Strategy & Execution Case Study8.95View Details Unlike any other European airline, Ryanair DAC had long experienced impressive growth and performance thanks to its well-designed and ruthlessly executed... -
Suning Logistics: Transformation of Retail Logistics
Strategy & Execution Case Study8.95View Details Suning Logistics, a retail logistics enterprise, was located in Nanjing, Jiangsu, China. As a subsidiary of Suning Holding Group (Suning), Suning Logistics... -
Sea Change: Rewriting the Rules for Port Security
Strategy & Execution Case Study8.95View Details This case describes the task that confronted Coast Guard Captain Suzanne Englebert, the staff point-person who led an initiative to develop new regulations... -
Concorde 2.0: Reinventing Supersonic Technology
Strategy & Execution Case Study8.95View Details The Concorde, a British-French supersonic jet, captured the hearts and minds of aviators, business professionals, and celebrities around the world through... -
Xiamen Airlines: Pay for Performance
Leadership & Managing People Case Study8.95View Details On June 6, 2014, the deputy general manager of the human resources department of Xiamen Airlines, based in Xiamen, Fujian Province, China, discussed his...
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The DHL EuroCup: Shots on Goal
Organizational culture Magazine ArticleFor 20 years, employees of the worldwide delivery service have held a soccer tournament to strengthen company culture across national boundaries. The trick: figuring out how to foster corporate team building through intense competition. -
Tata Motors' Acquisition of Daewoo Commercial Vehicle Company
Global Business Case Study8.95View Details In January 2004, the chairman of the India-based Tata Group, announced that the Tata Group would focus its efforts on international expansion to become... -
Air New Zealand: The Recapitalization Decision (A)
Finance & Accounting Case Study8.95View Details Air New Zealand is a national airline faced with a number of important strategic and financial issues. The company's recent acquisition of Ansett Australia... -
Tata Motors' Integration of Daewoo Commercial Vehicle Company
Global Business Case Study8.95View Details In January 2004, the chairman of the India-based Tata Group, announced that the Tata Group would focus its efforts on international expansion to become... -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
British Midland Flight 92 (B)
Leadership & Managing People Case Study5.00View Details This two-part case describes the circumstances surrounding a 1989 plane crash in central England. Part A describes what happened in the cockpit as determined... -
Climate Challenges for Cities: Introduction to Issues and Actions in the United States
Leadership & Managing People Case Study8.95View Details This background Note introduces the implications of climate change (global warming) for American cities. In the U.S., partisan political divides and unaddressed... -
Vancom Transportation, Inc. (B)
Leadership & Managing People Case Study5.00View Details Describes the outcome of the labor relations issues. -
Canadian Pacific Railway (B): CP Rising
Leadership & Managing People Case Study5.00View Details Supplement to case W17568. -
Xiamen Airlines: Bracing for Impact
Sales & Marketing Case Study8.95View Details On March 31, 2014, the vice-president of Sales & Marketing at Xiamen Airlines Co. Ltd. (XiamenAir) was reviewing the minutes of the month-end meeting...