Design thinking
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Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
What’s Stopping You from Reinventing Your Career?
Career transitions Digital ArticleFour traps that hold leaders back. -
How LinkedIn Redesigned Its HQ for Hybrid Work
Design thinking Digital ArticleThree lessons to create an office people want to work in. -
Using Fiction to Find Your Strategy
Strategy Digital ArticleImmersing yourself in possible futures allows you to be creative and open to unexpected possibilities. -
How Augmented Reality Can — and Can’t — Help Your Brand
Technology and analytics Digital ArticleIs it worth the investment? -
IDEO’s CEO, Sandy Speicher, Asks: What Is an Office Even For Now?
Business and society Digital ArticleGive people a reason—not a regulation—to come in to the office. -
Using Design Thinking to Improve Worker Safety in Manufacturing
Workplace health and safety Digital ArticleOne firm in India wanted to understand what leads workers to make unsafe choices, and why unsafe conditions go unreported. -
Do Your Digital Design Choices Take Advantage of Customers?
Government policy and regulation Digital ArticleOptions that manipulate consumers into spending more can also hurt you in the long run. - SPONSOR CONTENT FROM SIEMENS
How Data Can Help Optimize a Product’s Ecological Footprint
Innovation Sponsor ContentSponsor content from Siemens. -
To Build More-Inclusive Technology, Change Your Design Process
Business and society Digital ArticleLessons from Microsoft, Airbnb, and Oracle. -
5 Lessons from Penn Medicine’s Crisis Response
Design thinking Digital ArticleFive crucial takeaways. -
What Will the Retail Experience of the Future Look Like?
Design thinking Digital ArticlePhysical spaces will look and feel vastly different post-Covid. - SPONSOR CONTENT FROM THE GOVERNMENT OF JAPAN
How the Japanese Government’s New “Sandbox” Program Is Testing Innovations in Mobility and Technology
Design thinking Sponsor ContentSponsor content from The Government of Japan -
How Digital Design Drives User Behavior
Behavioral economics ResearchA review of the research. -
Companies Need to Do More for Employees and Customers with Disabilities
Design thinking Digital ArticleAccessibility makes products better for everyone. -
3 Ways Health Care Leaders Can Encourage Experimentation
Innovation Digital ArticleConsensus is often the enemy of innovation. -
Jony Ive and the Myth that Only Certain People Can Design
Design thinking Digital ArticleTake inspiration from his work by making something yourself. -
When Customers Want to See the Human Behind the Product
Customer experience Digital ArticleSometimes people will pay more for the handmade and the authentic.
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Why Design Thinking Works
Innovation & Entrepreneurship Magazine ArticleWhile we know a lot about practices that stimulate new ideas, innovation teams often struggle to apply them. Why? Because people's biases and entrenched... -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Design Thinking
Strategy & Execution HBR BestsellerIn the past, design has most often occurred fairly far downstream in the development process and has focused on making new products aesthetically attractive... -
How IBM, Intuit, and Rich Products Became More Customer-Centric
Technology & Operations Digital ArticleThere is no one right way. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
How I Built a $2 Billion Company by Thinking Small
Innovation Digital ArticleSmall innovations, small designs, small habits. -
Organizing for Manufacturable Design
Leading teams Magazine ArticleNowhere in a company is the need for coordination more acute than between the people who are responsible for product design and those responsible for manufacturing. As Daniel E. Whitney argued in these pages recently (“Manufacturing by Design,” July–August 1988), most companies have operated for years in an environment where design and manufacturing communicate infrequently, […] -
A Manifesto for Leaders: Time to Summon Your “Animal Spirits”
Disruptive innovation Digital ArticleWarning: This is my first post of 2009, so please excuse the length. You know things are dire when one of the country’s most influential columnists devotes several articles (and a new book) to parallels between what’s happening now and the Great Depression. Here’s Nobel laureate Paul Krugman in his latest New York Times column: […] -
Seven Ways to Connect With Your Designer
Innovation & Leadership Digital ArticleToday, designers and business leaders are working together more closely than ever. This is driven by the successes of product-design leaders like Apple,... -
The Right Way to Lead Design Thinking
Leading teams Magazine ArticleHow to help project teams overcome the inevitable inefficiencies, uncertainties, and emotional flare-ups -
Innovation Lessons Found Between Martha’s Vineyard and Singapore
Innovation Digital ArticleIt started at 4:30 a.m., Eastern Standard Time, last Saturday. The cell phone on my nightstand started ringing with a 336 area code. It was US Airways. “We’re sorry, but last night’s weather meant the crew got in late. Your 8:20 a.m. flight from Martha’s Vineyard to LaGuardia is now leaving at 11 a.m.,” the […] -
Hedi Slimane: The Steve Jobs of Fashion
Design thinking Digital ArticleIf you have a genius in your organization, get out of the way. -
Constructing Your Personal User Interface
Innovation & Leadership Digital ArticleThis piece was co-authored with Whitney Hess, founder and principal of Vicarious Partners, a leading user experience consultancy based in NYC. I confess... -
How Many Customers Did You Lose Today?
Technology & Operations Digital ArticleMy theme this month appears to be tone deafness among business designers. Cue Bank of America! But genuinely, one of the most vexing dilemmas for senior... -
The Goldilocks Theory of Product Success
Innovation Digital ArticleInnovations that catch on mix familiarity and novelty. -
The Gap Logo Debacle: A Half-Brained Mistake
Innovation & Leadership Digital ArticleHere's a thought: 21st century organizations need not just half a brain - but a whole, full, complete brain, where both halves work in unison and harmony.... -
The Rise of UX Leadership
Design thinking Digital ArticleCEOs need to get more hands-on with their products. -
Don’t Let Predictability Become the Enemy of Innovation
Innovation Digital ArticleTo truly innovate, create pleasant surprises. -
How Digital Design Drives User Behavior
Behavioral economics ResearchA review of the research. -
Involve Your Customers in Design Decisions
Customer experience Digital ArticleThose who read my blog may have been following my frustration with our marvelously engineered, but user-unfriendly European car (cumbersome navigation interface, dreadful cupholders and an iPod interface that only an engineer could love are among its annoyances). Apparently, I am not alone in my sometime fixation on car amenities. Just this week, Jeff Jarvis […]
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Arist: Learning Bit by Bit
Innovation & Entrepreneurship Case Study8.95View Details Arist was a Boston, Massachusetts-based startup with a text message learning platform. It was founded by three undergraduate students and raised more... -
Innovation at Insigne Health
Finance & Accounting Case Study8.95View Details Insigne Health is a fictional for-profit, integrated health insurer/health care provider whose leadership believes that by shifting members' focus from... -
HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Waste not, want not: Eliminating Patagonia's Pre- and Post-Consumer Textile Waste
Innovation & Entrepreneurship Case Study8.95View Details Patagonia has set a goal of eliminating all textile waste by 2025. As a leader in the sustainable apparel industry, this includes not only the cut-and-sew... -
Huntington Hospital (A): Empowering Staff
Leadership & Managing People Case Study8.95View Details Kim Markey began as executive director of revenue cycle at Huntington Hospital (HH) in November 2012. Located in Pasadena, California, HH was a 625-bed... -
HBR's 10 Must Reads on Design Thinking (with featured article "Design Thinking" By Tim Brown)
24.95View Details Use design thinking for competitive advantage. If you read nothing else on design thinking, read these 10 articles. We've combed through hundreds of Harvard... -
Huntington Hospital (B): Empowering Staff
Leadership & Managing People Case Study5.00View Details The B case begins with the consultants' proposal to Kim Markey, executive director of revenue cycle at Huntington Hospital (HH). The proposal is untraditional... -
HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Now What?" by Joan C. Williams and Suzanne Lebsock) (HBR's 10 Must Reads)
24.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
HBR's 10 Must Reads on Creative Teams Collection (7 Books)
150.00View Details Ignite the creative spark within your team. For your company to stand out in today's competitive environment, you need to be original. You need to have... -
Rotary Club of Madras: Open Defecation Free Communities Project
Innovation & Entrepreneurship Case Study8.95View Details This case describes the social cultural challenges confronted by Mr. Srikanth, President, Rotary Club, Chennai in making a village near Chennai in rural... -
HBR's 10 Must Reads on Creativity (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details Does your organization support creativity--or squash it? If you read nothing else on cultivating creativity at work, read these 10 articles. We've combed... -
IDEO: Human-Centered Service Design, Spanish Version
Leadership & Managing People Case Study8.95View Details The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers... -
Public Sector Service Design: Designing the Employment Pass Service Centre for the Ministry of Manpower, Singapore
Technology & Operations Case Study8.95View Details The Ministry of Manpower in Singapore is designing a new employment pass processing centre. Working with a lean-thinking approach and using previous centers... -
Saladstop!: Service Environment and Design
Technology & Operations Case Study8.95View Details In May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve... -
SAP Design Thinking, Part B
Leadership & Managing People Case Study5.00View Details Supplement to case SM250B. The SAP Design Thinking case follows the path of Sam Yen, Chief Design Officer at SAP, on his quest to infuse design thinking... -
HBR Guide to Unlocking Creativity
21.95View Details Anyone can think more creatively and unlock innovation. Creativity is the key to innovation, but too many projects and teams are organized in ways that... -
Eico: Designed in China
Leadership & Managing People Case Study8.95View Details How can an organization help its employees' creativity thrive? When Rokey Zhang and Ricky Xu founded Eico in 2004, no one could predict the scale of China's... -
Beeplus: Insight into China's Co-working Space Industry
Innovation & Entrepreneurship Case Study8.95View Details Beeplus, a designer and operator of co-working spaces, was founded in 2015 by a group of enterprising college students led by Robert Jia. It currently... -
Hope and Grit: How Human-Centered Product Design Enhanced Student Mental Health
Leadership & Managing People Case Study8.95View Details Two organizations focused on tech-based health innovation partner to improve mental health in young adults. In this "tech for good" project, Hopelab and... -
Jennifer Parks at PillarPoint Home Loans: Developing a New-Growth Initiative
Innovation & Entrepreneurship Case Study8.95View Details Jennifer Parks, a newly appointed business development officer at PillarPoint Home Loans, is given a mandate to identify and develop a new-growth initiative...
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Why Design Thinking Works
Innovation & Entrepreneurship Magazine ArticleWhile we know a lot about practices that stimulate new ideas, innovation teams often struggle to apply them. Why? Because people's biases and entrenched... -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Design Thinking
Strategy & Execution HBR BestsellerIn the past, design has most often occurred fairly far downstream in the development process and has focused on making new products aesthetically attractive... -
How IBM, Intuit, and Rich Products Became More Customer-Centric
Technology & Operations Digital ArticleThere is no one right way. -
Arist: Learning Bit by Bit
Innovation & Entrepreneurship Case Study8.95View Details Arist was a Boston, Massachusetts-based startup with a text message learning platform. It was founded by three undergraduate students and raised more... -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
Innovation at Insigne Health
Finance & Accounting Case Study8.95View Details Insigne Health is a fictional for-profit, integrated health insurer/health care provider whose leadership believes that by shifting members' focus from... -
How I Built a $2 Billion Company by Thinking Small
Innovation Digital ArticleSmall innovations, small designs, small habits. -
Organizing for Manufacturable Design
Leading teams Magazine ArticleNowhere in a company is the need for coordination more acute than between the people who are responsible for product design and those responsible for manufacturing. As Daniel E. Whitney argued in these pages recently (“Manufacturing by Design,” July–August 1988), most companies have operated for years in an environment where design and manufacturing communicate infrequently, […] -
Design thinking for innovation: Considering distinctions, fit, and use in firms
Leadership & Managing People Digital ArticleAs firms struggle with high failure rates when developing new products and services, they seek new approaches to innovation. One method garnering attention...