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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
A More Sustainable Supply Chain
Operations and supply chain management Magazine ArticleCompanies tend to focus on their top-tier suppliers, but the real risks come lower down. -
Global Supply Chains in a Post-Pandemic World
Supply chain management Magazine ArticleCompanies need to make their networks more resilient. Here’s how. -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Operations and supply chain management Magazine ArticleBlockchain can enhance trust, efficiency, and speed. -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
The Circular Business Model
Business models Magazine ArticlePick a strategy that fits your resources and capabilities. -
The State of Globalization in 2022
Globalization Digital ArticleIts collapse has been vastly overstated, according to an analysis of international flows of trade, capital, information, and people. -
5 Critical Priorities for the U.S. Health Care System
Business models Digital ArticleA guide to making health care more accessible, affordable, and effective. -
How to Negotiate with Powerful Suppliers
Negotiating skills Magazine ArticleA framework for assessing your strategic options -
How Walmart Canada Uses Blockchain to Solve Supply-Chain Challenges
Operations and supply chain management Digital ArticleThe system has drastically reduced payment disputes with freight carriers. -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
The Strategic Challenges of Decoupling
Global Business SpotlightMost business executives who have put time, effort, and investment into developing a presence in China resist the notion of decoupling. With the Biden... -
Logistics—Essential to Strategy
Competitive strategy Magazine ArticleLogistical considerations have always played a strategic role in business. Among retailers and wholesalers, they transcend inventory management and transportation to include one of the most critical factors in business success—location in relation to markets or sources of supply. Among manufacturers, logistics concerns itself with matters as basic as plant location, sourcing of raw materials, […] -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
Purchasing Must Become Supply Management
Technology & Operations Magazine ArticleThreats of resource depletion and raw materials scarcity, political turbulence and government intervention in supply markets, intensified competition,... -
The Perfect Paradox of Star Brands: An Interview with Bernard Arnault of LVMH
Innovation Magazine ArticleFrench powerhouse LVMH has created a constellation of the most lucrative brands in the world, from Dior to Dom Pérignon. Its chairman explains that success comes down to a four-part paradox: Be timeless and modern, fast growing and highly profitable—all at once. -
What Really Makes Toyota's Production System Resilient
Technology & Operations Digital Article"Just-in-time" only works as part of a comprehensive suite of strategies.
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Building Innovation at Terrapin Bright Green
Innovation & Entrepreneurship Case Study8.95View Details Describes Terrapin Bright Green, an environmental consulting and strategic planning firm, and its approach for creating integrative, systematic solutions... -
The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (B)
Technology & Operations Case Study5.00View Details This case, a follow-up to "The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)" (UV7975) continues to... -
Airbnb in Amsterdam (B), Portuguese Version
Innovation & Entrepreneurship Case Study5.00View Details In December 2014, the City of Amsterdam and Airbnb announced an MOU to promote responsible home-sharing and to simplify the payment of tourist tax for... -
TaxiForSure: Technical Innovation in The Radio Cab Industry
Leadership & Managing People Case Study8.95View Details The ''Taxi For Sure: Technological Innovation in the Radio Cab Industry'' and ''The Radio Cab Industry (August 2014)'' cases present an example of the... -
HDFC Bank - Securing Online Banking
Technology & Operations Case Study8.95View Details The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is examining the options before him in strengthening... -
IBM: Building with Blockchain
Leadership & Managing People Case Study8.95View Details IBM needed a win. Facing flattening sales and increasing analyst concerns, the century-old giant that had reinvented itself so often before was in search... -
Overview of Service Design in the Performing Arts
Technology & Operations Case Study8.95View Details This technical note intends to provide an overview of the existing studies on service design in the performing arts, which are mainly focused on the world... -
PAIRING THE FASHION INDUSTRY WITH THE SHARING ECONOMY - A CASE STUDY OF HOW STYLE THEORY ENTERED SINGAPORE'S FASHION RENTAL INDUSTRY
Innovation & Entrepreneurship Case Study8.95View Details Founded in 2016 and headquartered in Singapore, Style Theory has successfully paired the sharing economy with the fashion industry by improvising its... -
Allbirds: Decarbonizing Fashion
Strategy & Execution Case Study8.95View Details Allbirds is a footwear startup focused on simple design, comfort, and sustainable natural materials. The case describes the company's product development... -
Groom Energy Solutions: Selling Efficiency
Strategy & Execution Case Study8.95View Details Groom Energy Solutions helps organizations reduce their energy use and costs through the implementation of energy efficiency measures, which create long-term... -
Boeing 767: From Concept to Production (A)
Technology & Operations Case Study8.95View Details Describes the evolution of the Boeing 767 from the conception of the project to the start of manufacturing. Shows how the company manages an enormously... -
Coordination Module: Planning and Controlling Operations
Technology & Operations Case Study8.95View Details This note describes the Coordination Module in the core-curriculum Operations Management course at the Darden School. -
Demand Media
Sales & Marketing Case Study8.95View Details Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the way people... -
Ant Financial (C), Chinese Version
Technology & Operations Case Study5.00View Details Headquartered in Hangzhou (China), Ant Financial has grown into a fintech "Unicorn." The fintech empire that the company established spanned verticals... -
MRC, Inc. (B)
Finance & Accounting Case Study5.00View Details MRC, Inc. faces a decision regarding entry into the production of polyester fiber in competition with much larger firms. An updated version of an earlier... -
Fiat-Chrysler Alliance: Launching the Cinquecento in North America
Strategy & Execution Case Study8.95View Details Fiat ended its 27-year absence in the North American automobile market when the first Cinquecento (500)-a very small, iconic Italian car that had strong... -
Challenges of the 21st Century: Natural Disasters
Technology & Operations Case Study8.95View Details Natural disasters are global phenomena, with huge economic, social and personal impacts, and tangled with other 'big picture' issues. They often cause... -
Darden Business Publishing Gets Lean (C)
Leadership & Managing People Case Study5.00View Details ... -
Alrich Farms: Cash Flow Analysis
Finance & Accounting Case Study8.95View Details In January 2016, the owners of a family farm near London, Ontario, Canada, wanted to evaluate the financial status of their business. After 30 years in... -
Experiments in Public Procurement: Italy Buys in Bulk Sequel
Finance & Accounting Case Study5.00View Details Under pressure from the European Union, which had admitted Italy to the "Eurozone" hesitantly, on condition that the country control its deficit spending...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
A More Sustainable Supply Chain
Operations and supply chain management Magazine ArticleCompanies tend to focus on their top-tier suppliers, but the real risks come lower down. -
Global Supply Chains in a Post-Pandemic World
Supply chain management Magazine ArticleCompanies need to make their networks more resilient. Here’s how. -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Operations and supply chain management Magazine ArticleBlockchain can enhance trust, efficiency, and speed. -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
The Circular Business Model
Business models Magazine ArticlePick a strategy that fits your resources and capabilities. -
The State of Globalization in 2022
Globalization Digital ArticleIts collapse has been vastly overstated, according to an analysis of international flows of trade, capital, information, and people.