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Research: A Strong Privacy Policy Can Save Your Company Millions
Customer experience Digital ArticleHere are the Fortune 100 companies with the best and worst policies. -
Ads That Don't Overstep
Sales & Marketing Magazine ArticleData gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies... -
New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Technology & Operations Digital ArticleThe consequences of weak security are about to go way beyond bad PR. -
How to Create a Worker Safety Hotline That Really Works
Sexual harassment Digital ArticleFour research-backed recommendations. -
Stop Screening Job Candidates' Social Media
Organizational Development Magazine ArticleStick to evidence-based recruiting. -
OkCupid's Co-Founder Probably Wouldn't Agree to the Experiments OkCupid Runs on Its Users
Technology & Operations Digital ArticleYou may have heard that OkCupid sometimes lied about potential matches' algorithmic compatibility for the sake of understanding its users. You may have... -
Your Data Literacy Depends on Understanding the Types of Data and How They're Captured
Technology & Operations Digital ArticleNontechnical people need to speak the language too. -
Have Your Privacy Policies Kept Up with Your Digital Transformation?
Cybersecurity and digital privacy Digital ArticleThe pandemic has rapidly transformed many companies’ business models. -
Facebook's Misleading Campaign Against Apple's Privacy Policy
Sales & Marketing Digital ArticleIt claims Apple's plan to give users more control over their data will harm small businesses. But the facts don't add up. -
Preparing for a Pandemic
Leadership & Managing People Magazine ArticleThis month, all of Harvard Business Review's Forethought contributions address avian influenza, its potential to become a pandemic, and the red flags... -
How to Monitor Your Employees - While Respecting Their Privacy
Leadership & Managing People Digital ArticleFirst, ask yourself whether it's really necessary. -
Do You Care About Privacy as Much as Your Customers Do?
Analytics and data science Digital ArticleIf you don’t protect your users’ data, they’ll find a company who will. -
Protecting Customers' Privacy Requires More than Anonymizing Their Data
Technology & Operations Digital ArticleStatistical techniques can help marketers while keeping consumer data safe. -
Data Privacy Rules Are Changing. How Can Marketers Keep Up?
Technology & Operations Digital ArticleAnalytics and automation technologies make it easier than you might expect. -
The Sweet Spot Between Privacy and Transparency
Ethan Bernstein, assistant professor at Harvard Business School, on how to boost productivity within an open work environment. -
How GDPR Changed European Companies' Tech Stacks
Strategy & Execution Digital ArticleResearchers studied 400 e-commerce firms to understand how they balanced efficiency and compliance. -
To Protect Consumer Data, Don't Do Everything on the Cloud
Technology & Operations Digital ArticleEdge computing can often deliver the same results with less risk. -
Where Automated Job Interviews Fall Short
Hiring and recruitment Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
Google's AI Assistant Is a Reminder that Privacy and Security Are Not the Same
Technology & Operations Digital ArticleThere are often tradeoffs between the two. -
What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring.
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Google Inc.: Launching Gmail
Technology & Operations Case Study8.95View Details Google, a very popular Internet search engine firm, has just announced the launch of Gmail, a free, Web-based e-mail service that allows users up to one... -
Yahoo! and Customer Privacy (A)
Global Business Case Study8.95View Details This case explores the larger context of competition among Internet companies for market share globally, especially in the emerging Chinese economy, as... -
The Nonmarket Environment of Google
Strategy & Execution Case Study8.95View Details Google had become an extraordinarily popular website because of the efficiency of its search engine and that popularity spiraled through its applications.... -
ANDA: Transforming El Salvador's Water Company
Strategy & Execution Case Study8.95View Details In 1998, most officials in El Salvador recognize that the water infrastructure and the institutions responsible for managing that infrastructure are in... -
Meta: Facebook's Pivot to the Metaverse. A Path to Dystopia or Blue Ocean Utopia?
Strategy & Execution Case Study8.95View Details In October 2021, Facebook changed the parent corporation name to Meta and announced plans to build a metaverse, a 3D virtual world for work and fun. This... -
Amazon's HQ2 in Arlington: New Digs, New Strategy?
Strategy & Execution Case Study8.95View Details When Brian Huseman, vice president of public policy for the Seattle-based internet retailer and technology company Amazon.com (Amazon), prepared to meet... -
PatientsLikeMe: Using Social Network Health Data to Improve Patient Care
Leadership & Managing People Case Study8.95View Details PatientsLikeMe, an health online community formed to provide value for patients in exchange for sharing their health data, had grown substantially since... -
Cancun, Mexico: Water System Privatization
Leadership & Managing People Case Study8.95View Details This case focuses on the privatization of water and sanitation services in the city of CancĂşn, Mexico. CancĂşn's growth from a small fishing village in... -
E-Healthcare in ABC County Health Department (ABCCHD): Trade-Offs Analysis and Evaluation
Technology & Operations Case Study8.95View Details The issue of privacy stirred a tumultuous uproar when the ABC County Health Department (ABCCHD) was planning for an e-Healthcare system that utilized... -
Facebook (A)
Strategy & Execution Case Study8.95View Details Facebook was one of the many social networking Web sites (such as MySpace.com) that launched in 2004. A free-access site that allowed users to connect... -
Policy Violations on Gender Transition?
Leadership & Managing People Case Study8.95View Details RJ Tuckerton, a graduate student, claimed in October 2019 that the student's privacy and other university rights were violated when a faculty member "outed"... -
Cancun, Mexico: Water and Wastewater Privatization (Sequel)
Leadership & Managing People Case Study5.00View Details The sequel describes the ensuing changes to the concession contract and regulatory oversight structure, and the return of operational control to the private... -
Facebook: Hard Questions (A)
Leadership & Managing People Case Study8.95View Details In April 2018, Facebook co-founder and CEO Mark Zuckerberg was called to Capitol Hill to be the star witness at congressional hearings intended to examine... -
eRecon Software Development at Hospital Corporation of America
Leadership & Managing People Case Study8.95View Details On July 28, 2014, the eRecon technical team at Physician Services Group in Hospital Corporation of America, gathered in the main conference room just... -
The UK National Identity Card
Leadership & Managing People Case Study8.95View Details During the period 2002-2010 the UK government of the time attempted to relate the rights and entitlements of citizenship with a standard identifier for... -
Ethical Machines: Your Concise Guide to Totally Unbiased, Transparent, and Respectful AI
30.00View Details What will you do when your AI misbehaves? The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates... -
Digital for Good: Raising Kids to Thrive in an Online World
28.00View Details Kids deserve a better digital future. Help them create it. When it comes to raising children in a digital world, every parent feels underprepared and... -
Aadhaar: India's Big Experiment with Unique Identification (B)
Technology & Operations Case Study5.00View Details Many people take identity for granted, confident that they can prove they are who they say they are by using a driver's license or other ID card. For... -
Sunk Costs: The Plan to Dump the Brent Spar (Epilogue)
Leadership & Managing People Case Study5.00View Details Faced with the need to dispose of an offshore oil storage installation, the Royal Dutch Shell Corporation develops what it believes is a straightforward... -
Google and Internet Privacy (B)
Innovation & Entrepreneurship Case Study8.95View Details This technical note begins with the resolution of the "Google and Internet Privacy" case (UV1354) (disturbed by the office reaction to him, Charlie resigns),...
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Google Inc.: Launching Gmail
Technology & Operations Case Study8.95View Details Google, a very popular Internet search engine firm, has just announced the launch of Gmail, a free, Web-based e-mail service that allows users up to one... -
Research: A Strong Privacy Policy Can Save Your Company Millions
Customer experience Digital ArticleHere are the Fortune 100 companies with the best and worst policies. -
Evidence-based Recommendations for Employee Performance Monitoring
Technology & Operations Digital ArticleFrom security cameras to GPS tracking systems, nearly 80% of organizations use some type of electronic performance monitoring (EPM). EPM uses technology... -
Yahoo! and Customer Privacy (A)
Global Business Case Study8.95View Details This case explores the larger context of competition among Internet companies for market share globally, especially in the emerging Chinese economy, as... -
Ads That Don't Overstep
Sales & Marketing Magazine ArticleData gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies... -
The Nonmarket Environment of Google
Strategy & Execution Case Study8.95View Details Google had become an extraordinarily popular website because of the efficiency of its search engine and that popularity spiraled through its applications.... -
New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Technology & Operations Digital ArticleThe consequences of weak security are about to go way beyond bad PR. -
ANDA: Transforming El Salvador's Water Company
Strategy & Execution Case Study8.95View Details In 1998, most officials in El Salvador recognize that the water infrastructure and the institutions responsible for managing that infrastructure are in... -
Meta: Facebook's Pivot to the Metaverse. A Path to Dystopia or Blue Ocean Utopia?
Strategy & Execution Case Study8.95View Details In October 2021, Facebook changed the parent corporation name to Meta and announced plans to build a metaverse, a 3D virtual world for work and fun. This... -
Amazon's HQ2 in Arlington: New Digs, New Strategy?
Strategy & Execution Case Study8.95View Details When Brian Huseman, vice president of public policy for the Seattle-based internet retailer and technology company Amazon.com (Amazon), prepared to meet...