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Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
8 Reasons Companies Don’t Capture More Value
Business models Digital ArticleIt’s not just about innovation; it’s maximizing what you already have. -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
The Emerging Capital Market for Nonprofits
Performance indicators Magazine ArticleHow market mechanisms from the private sector could energize the nonprofit world. -
Managing Alliances with the Balanced Scorecard
Balanced scorecard Magazine ArticleFifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques. -
How To Measure Your Company's Risk in a Downturn
Strategy & Execution Digital ArticleThe crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced... -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
Using the Balanced Scorecard as a Strategic Management System
Balanced scorecard HBR BestsellerEditor’s Note: In 1992, Robert S. Kaplan and David P. Norton’s concept of the balanced scorecard revolutionized conventional thinking about performance metrics. By going beyond traditional measures of financial performance, the concept has given a generation of managers a better understanding of how their companies are really doing. These nonfinancial metrics are so valuable mainly […] -
How to Implement a New Strategy Without Disrupting Your Organization
Change management Magazine ArticleStrategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy. -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
The Balanced Scorecard: Measures That Drive Performance
Balanced scorecard Magazine ArticleThe balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel. -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Saving Money, Saving Lives
Costing Magazine ArticleA noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard. -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Having Trouble with Your Strategy? Then Map It
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Saving Money, Saving Lives
Strategy & Execution Magazine ArticleIn 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behavior. But the traditional financial performance measures that worked... -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
8 Reasons Companies Don’t Capture More Value
Business models Digital ArticleIt’s not just about innovation; it’s maximizing what you already have. -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
Having Trouble with Your Strategy? Then Map It
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
How To Measure Your Company's Risk in a Downturn
Strategy & Execution Digital ArticleThe crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced... -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
How to Implement a New Strategy Without Disrupting Your Organization
Strategy & Execution Magazine ArticleThroughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization...
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HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Strategy & Execution Book24.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Creating Great Choices: A Leader's Guide to Integrative Thinking
32.00View Details Move Beyond Trade-Off Thinking. When it comes to our hardest choices, it can seem as though making trade-offs is inevitable. But what about those crucial... -
Chemical Bank: Implementing the Balanced Scorecard, Chinese Version
Finance & Accounting Case Study8.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
Strategic Planning on a Military Air Station: Calm Skies or Turbulence Up Ahead?
Organizational Development Case Study8.95View Details This disguised case provides a strategic plan devised and used on a military base. Senior officers clarified their strategy, outlined capabilities needed,... -
Boston Lyric Opera
Finance & Accounting Case Study8.95View Details The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility... -
TWA Parts (Abridged)
Strategy & Execution Case Study8.95View Details Transworld Auto Parts had to implement its new strategy flawlessly to survive the auto industry upheaval. The new CEO asked her leadership team to craft... -
Gordon Cain and the Sterling Group (A)
Finance & Accounting Case Study6.95View Details A Houston-based LBO firm makes two petrochemical acquisitions that benefit from improved industry conditions and improved organizational performance.... -
Wells Fargo Online Financial Services (A), Spanish Version
Finance & Accounting Case Study8.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
China Sourcing Group: Delivering on Time
Leadership & Managing People Case Study8.95View Details In 2004, U.S.-based China Sourcing Group, which specialises in premium and gift products, established a sourcing office in Shanghai. The Shanghai office... -
United Way of Southeastern New England (UWSENE)
Finance & Accounting Case Study6.95View Details A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study8.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Domestic Auto Parts
Finance & Accounting Case Study8.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard... -
America Online, Inc., Spanish Version
Finance & Accounting Case Study8.95View Details America Online's (AOL) stock price has soared nearly 2,000% since its IPO. However, there is considerable disagreement among analysts regarding the future... -
MacAfee Building Supply: Improving Performance Across Retail Stores (A)
Leadership & Managing People Case Study8.95View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
HBR'S 10 Must Reads: The Essentials (Paperback + Ebook)
Organizational Development Special Offer34.95View Details If you read nothing else, read these 10 articles from HBR's most influential authors: 1) "Meeting the Challenge of Disruptive Change," by Clayton M. Christensen... -
Mobil USM&R (A1), Spanish Version
Finance & Accounting Case Study8.95View Details First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original... -
Wells Fargo Online Financial Services (B), Spanish Version
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
45.00View Details The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous... -
Barrick Gold: Integrating ESG into the (Post-Merger) Executive Performance Scorecard
Finance & Accounting Case Study8.95View Details On January 2, 2019, Canada-based Barrick Gold Corporation (Barrick) and Randgold Resources (Randgold) merged to become the largest gold mining company... -
Cheung Yan: China's Paper Queen
Leadership & Managing People Case Study8.95View Details Cheung Yan, the chairperson and co-founder of the Nine Dragons Paper Holdings Company ("Nine Dragons") has been globally recognized as one of the foremost...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Strategy & Execution Book24.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Creating Great Choices: A Leader's Guide to Integrative Thinking
32.00View Details Move Beyond Trade-Off Thinking. When it comes to our hardest choices, it can seem as though making trade-offs is inevitable. But what about those crucial... -
Chemical Bank: Implementing the Balanced Scorecard, Chinese Version
Finance & Accounting Case Study8.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
Focusing Your Organization on Strategy--with the Balanced Scorecard, 3rd Edition (HBR Article Collection)
Strategy & Execution Article Collection17.95View Details The Balanced Scorecard (BSC) has transformed companies around the globe by helping top executives set corporate strategy and translate it into objectives,... -
Strategic Planning on a Military Air Station: Calm Skies or Turbulence Up Ahead?
Organizational Development Case Study8.95View Details This disguised case provides a strategic plan devised and used on a military base. Senior officers clarified their strategy, outlined capabilities needed,... -
Saving Money, Saving Lives
Strategy & Execution Magazine ArticleIn 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,... -
Boston Lyric Opera
Finance & Accounting Case Study8.95View Details The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility...