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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution HBR BestsellerToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
The Core Competence of the Corporation
Strategic analysis HBR BestsellerHow companies cultivate the skills and resources for growth. -
Saving Money, Saving Lives
Strategy & Execution Magazine ArticleIn 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Are You Solving the Right Problem?
Decision making and problem solving Magazine ArticleMost firms aren’t, and that undermines their innovation efforts. -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behavior. But the traditional financial performance measures that worked... -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
Capitalism in Japan: Cartels and Keiretsu
Global Business Magazine ArticleJapan is organized in a fundamentally different way from the economies of the rest of the industrialized world. It is a nation girded by cartels and bound... -
Zeitgeist Leadership
Leadership & Managing People Magazine ArticleCompanies and leaders don't succeed or fail in a vacuum. When it comes to long-term success, the ability to understand and adapt to changing business... -
Seek Strategy the Right Way at the Right Time
Strategy & Execution Magazine ArticleDeliberate, emergent, and analogical approaches to finding the best strategy all have their advan-tages, depending on where an industry is in its life... -
Why Hard-Nosed Executives Should Care About Management Theory
Strategy & Execution Magazine ArticleTheory often gets a bum rap among managers because it's associated with the word "theoretical," which connotes "impractical." But it shouldn't. Because... -
Your Strategy Has to Be Flexible - But So Does Your Execution
Strategy & Execution Digital ArticleDon't make the plan too rigid. -
Managing Differences: The Central Challenge of Global Strategy
Strategy & Execution HBR BestsellerThe main goal of any international strategy should be to manage the large differences that arise at the borders of markets. Yet executives often fail... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept...
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HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Strategy & Execution Book24.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Locally Laid Egg Company: No Time for Laying Around
Sales & Marketing Case Study8.95View Details The Locally Laid Egg Company is a family-owned company based out of Duluth, Minnesota. The company was established in 2012 as the first commercial grade... -
Creating Great Choices: A Leader's Guide to Integrative Thinking
32.00View Details Move Beyond Trade-Off Thinking. When it comes to our hardest choices, it can seem as though making trade-offs is inevitable. But what about those crucial... -
Chemical Bank: Implementing the Balanced Scorecard, Chinese Version
Finance & Accounting Case Study8.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business.... -
HBR Guide to Building Your Business Case
Communication Book21.95View Details Get your idea off the ground. You've got a great idea that will increase revenue or boost productivity--but how do you get the buy-in you need to make... -
Strategic Planning on a Military Air Station: Calm Skies or Turbulence Up Ahead?
Organizational Development Case Study8.95View Details This disguised case provides a strategic plan devised and used on a military base. Senior officers clarified their strategy, outlined capabilities needed,... -
Boston Lyric Opera
Finance & Accounting Case Study8.95View Details The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility... -
TWA Parts (Abridged)
Strategy & Execution Case Study8.95View Details Transworld Auto Parts had to implement its new strategy flawlessly to survive the auto industry upheaval. The new CEO asked her leadership team to craft... -
Polar Sports, Inc.
Finance & Accounting Case Study8.95View Details Polar Sports, Inc. is a fashion skiwear manufacturing company in Littleton, Colorado. The company has a unique design for skiwear using a special synthetic... -
Student Guide to the Case Method: Note 1 - Understanding the Case Method
Communication Case Study8.95View Details Case analysis is an effective tool for teaching, learning, and most importantly, practising the art and science of management. The case method immerses... -
Gordon Cain and the Sterling Group (A)
Finance & Accounting Case Study6.95View Details A Houston-based LBO firm makes two petrochemical acquisitions that benefit from improved industry conditions and improved organizational performance.... -
Asian Paints Limited: Painting History
Leadership & Managing People Case Study8.95View Details The case traces the growth of Asian Paints Limited ("APL") from being a small paint manufacturer in 1942 into the undisputed leader of the Indian paints... -
Successes and Failures of Amazon's Growth Strategies: Causes and Consequences
Strategy & Execution Case Study8.95View Details On 30 May 2017, Amazon shares traded at a record high - above $1,000 - surpassing the share price of Google parent Alphabet. Started as an online bookstore... -
Corning Glass Works: The Electronic Products Division (A), Japanese Version
Organizational Development Case Study8.95View Details Describes a division of Corning Glass Works that finds itself with deep financial and organizational problems. Severe conflict and lack of coordination... -
Wells Fargo Online Financial Services (A), Spanish Version
Finance & Accounting Case Study8.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
China Sourcing Group: Delivering on Time
Leadership & Managing People Case Study8.95View Details In 2004, U.S.-based China Sourcing Group, which specialises in premium and gift products, established a sourcing office in Shanghai. The Shanghai office... -
Responding to the Wii?
Strategy & Execution Case Study8.95View Details After years of gaming console industry leadership, how should Sony respond to the overwhelming success of competitor Nintendo's user-friendly Wii over... -
United Way of Southeastern New England (UWSENE)
Finance & Accounting Case Study6.95View Details A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning... -
Cashing Out: The Future of Cash in Israel
Strategy & Execution Case Study8.95View Details It is impossible to predict the future, but this is a task policymakers are effectively expected to do when deciding how to deploy scarce resources to... -
Quantitative Methods: A Self-Paced Learning Program: Regression Section
Finance & Accounting Tool20.00View Details The Regression section of the Quantitative Methods Self-Paced Learning Program teaches the basics of single and multiple regression analysis. Program...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy & Execution HBR BestsellerToday's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity,... -
Putting the Balanced Scorecard to Work
Finance & Accounting Magazine ArticleIn an earlier, groundbreaking article, Balanced Scorecard -- Measures That Drive Performance, the authors proposed a new measurement system that provided... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Is America in Decline?
Global Business Magazine ArticleAmerica, a nation once celebrated for its irrepressible optimism, now appears to be obsessed by "declinism"--the idea that something is fundamentally... -
The Core Competence of the Corporation
Strategic analysis HBR BestsellerHow companies cultivate the skills and resources for growth. -
HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Strategy & Execution Book24.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Locally Laid Egg Company: No Time for Laying Around
Sales & Marketing Case Study8.95View Details The Locally Laid Egg Company is a family-owned company based out of Duluth, Minnesota. The company was established in 2012 as the first commercial grade... -
Creating Great Choices: A Leader's Guide to Integrative Thinking
32.00View Details Move Beyond Trade-Off Thinking. When it comes to our hardest choices, it can seem as though making trade-offs is inevitable. But what about those crucial... -
Chemical Bank: Implementing the Balanced Scorecard, Chinese Version
Finance & Accounting Case Study8.95View Details The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business....