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How Leaders Should Handle Public Criticism
Personal growth and transformation Digital ArticleEight strategies to weather the storm and emerge as a better leader. -
Don’t Let Cynicism Undermine Your Workplace
Organizational culture Magazine ArticleHow to restore trust and confidence in your leaders—and your organization -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
Navigating Peer Relationships While Climbing the Ladder
Managing yourself Digital ArticleThe higher you rise, the more complex these relationships become. -
Are Customers Lying to Your Chatbot?
Psychology Digital ArticleResearch finds that people are more than twice as likely to lie when interacting with a digital system than when talking to a human. -
A Better Approach to Avoiding Misconduct
Risk management Magazine ArticleUse nudges to complement traditional methods of risk management. - SPONSORED CONTENT FROM BOSTON UNIVERSITY
Building Trust to Combat the Spread of Misinformation about Corporations
Business and society ResearchWhite Paper Sponsored By Boston University -
Getting the Best Out of the Five-Generation Workforce
Leadership & Managing People Digital ArticleLack of trust between older and younger workers often leads to competition and resentment. But when age-diverse teams are managed well, members can share... -
To Win Over an Audience, Focus on Building Trust
Public speaking Digital ArticleFive tactics for leaders. -
Sensemaking for Sales
Sales & Marketing Magazine ArticleThe amount of product and service information available to B2B customers--reports, blogs, display ads, email marketing, and more--has become overwhelming,... -
5 Techniques to Build Rapport with Your Colleagues
Interpersonal skills Digital ArticleLessons from a former CIA intelligence analyst. - SPONSOR CONTENT FROM KPMG
Audio Quick Take: KPMG’s Emily Frolick on The Trusted Imperative
Risk management Sponsor ContentSponsor content from KPMG. -
When Trusting Your Family Hurts Your Family Business
Business and society Digital ArticleFindings from a meta-analysis of 3.8 million firms across 30 countries. -
Build Your Reputation as a Trustworthy Leader
Leadership Digital ArticleLessons from a 15-year study of more than 3,200 leaders. -
Building Trust into Telehealth
Business communication Digital ArticleFour recommendations to improve the (virtual) doctor-patient relationship. -
The Secret of Adaptable Organizations Is Trust
Business management Digital ArticleA leader’s job is to set the vision — and then get out of the way. -
How Digital Trust Varies Around the World
Business and society Digital ArticleA new study maps attitudes, behaviors, environment, and user experience across 42 economies. -
WFH Is Corroding Our Trust in Each Other
Remote work Digital ArticleWhy it’s happening almost a year after the shift to remote work — and what managers can do about it. -
Does Accusing a Coworker of an Ethical Lapse Hurt Your Credibility?
Technology & Operations Digital ArticleNew research finds that leveling an accusation can increase trust in the accuser - regardless of whether they're telling the truth. -
The Breach of the U.S. Capitol Was a Breach of Trust
Government Digital ArticleHow can we restore it?
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The Elements of Good Judgment
Leadership & Managing People Magazine ArticleJudgment--the ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions--is "the core of exemplary... -
The Neuroscience of Trust
Organizational Development Magazine ArticleManagers have tried various strategies and perks to boost employee engagement--all with little impact on long-term retention and performance. But now,... -
What to Do If Your Boss Doesn't Like You
Leadership & Managing People Digital ArticleA targeted plan to make things better. -
Begin with Trust
Leadership Magazine ArticleThe first step to becoming a genuinely empowering leader -
Second in Command: The Misunderstood Role of the Chief Operating Officer
Leadership & Managing People Magazine ArticleAsking the question, "What makes a great COO?" is akin to asking "What makes a great candidate for U.S. vice-president?" It all depends on the first name... -
Why Be Honest If Honesty Doesn't Pay
Leadership & Managing People Magazine ArticleConscience explains why most business men and women keep their word and deal fairly with one another. There is no evidence that honesty pays, despite... -
The 3 Elements of Trust
Leadership & Managing People Digital ArticleAnd which one is most important for leaders. -
What Makes an Effective Executive
Leadership Magazine ArticleGreat managers may be charismatic or dull, generous or tightfisted, visionary or numbers oriented. But every effective executive follows eight simple practices. -
Traeger’s CEO on Cleaning Up a Toxic Culture
Organizational culture Magazine ArticleThe company essentially had to start from scratch. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars. -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
Retention Through Redemption (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleCorporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the... -
How To Punish Leadership Negligence
Leadership & Managing People Digital ArticleIn any sensible system of institutional governance, negligence would be sanctioned. So why is it that leaders of major corporations often seem to escape... -
Asking Open-Ended Questions Helps New Managers Build Trust
Leadership & Managing People Digital ArticleIt's an effective leadership approach. -
Leading with Trust
Global Business Big IdeaFive CEOs who illustrate how fairness, good intentions, and power are linked. -
Trust, but Verify
Organizational Development Magazine ArticleThe unwillingness of autonomous teams to monitor members' work can depress performance, finds Washington University's Claus Langfred. -
Should You Eat While You Negotiate?
Communication Digital ArticleNew research shows a link between lunch and profitable negotiations. -
Geography of Trust
Leadership & Managing People Magazine ArticleLeaders who rely forever on the same internal advisers run the risk of being sold short and possibly betrayed. Alternatively, lone-wolf leaders may make... -
The Breach of the U.S. Capitol Was a Breach of Trust
Global Business Digital ArticleHow can we restore it? -
Are Customers Lying to Your Chatbot?
Psychology Digital ArticleResearch finds that people are more than twice as likely to lie when interacting with a digital system than when talking to a human.
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The Book Deal: Confidential Instructions for the PUBLISHER
Strategy & Execution Case Study8.95View Details A two-party negotiation between an Agent representing a new author and an Editor at a large Publishing Firm. The exercise involves a 1-issue, zero-sum... -
Buckman Laboratories (A)
Technology & Operations Case Study8.95View Details Explores the implementation of a cutting-edge knowledge management system in a midsize, specialty chemical company. The initiative, begun in the early... -
The Indonesia Strategy Case: Confidential Instructions for Rupert
Leadership & Managing People Case Study5.00View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
HBR's 10 Must Reads on Negotiation (with bonus article "15 Rules for Negotiating a Job Offer" by Deepak Malhotra)
Communication Book24.95View Details Learn to be a better negotiator--and achieve the outcomes you want. If you read nothing else on how to negotiate successfully, read these 10 articles.... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
Fit to Compete: Why Honest Conversations About Your Company's Capabilities Are the Key to a Winning Strategy
32.00View Details Is Silence Killing Your Strategy? In his thirty years of working in corporations, Harvard Business School professor Michael Beer has witnessed firsthand... -
iBasis, Inc.
Leadership & Managing People Case Study8.95View Details iBasis examines the development of a long-term relationship between equipment manufacturer Cisco and start-up iBasis, a voice-over-internet wholesaler.... -
Managing Up (HBR 20-Minute Manager Series)
12.95View Details Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political... -
How to Respond to a New Management Responsibility?
Leadership & Managing People Case Study8.95View Details When starting a new position, there will inevitably be a contrast between what we believed or assumed it was going to be like, what we were certain about... -
Next-Level Negotiating: Women at Work Discussion Group Toolkit
Sales & Marketing Book79.95View Details The "HBR Women at Work" series, based on the popular HBR podcast of the same name, spotlights the real challenges and opportunities women experience throughout... -
HBR Guide to Managing Flexible Work
21.95View Details Find a way to work that works for you. The 9-to-5 office routine no longer exists. Many employees have the option to work anywhere, any time. But how... -
Integrity and Management, Spanish Version
Leadership & Managing People Case Study8.95View Details Describes the role that issues of personal integrity play in managers' decisions. Defines personal integrity, the factors that influence it, the situations... -
Managing Teams in the Hybrid Age: The HBR Guides Collection (8 Books)
Management Book160.00View Details Lead your hybrid team to success. The strictly nine-to-five office routine no longer exists, and you may be managing a team that works in several different... -
Esquel Group: Building a Sustainable Partnership with Cotton Farmers in Xinjiang (B)
Strategy & Execution Case Study5.00View Details Details and evaluates results in Esquel's 2002 initiative to negotiate long-term partnerships with often-exploited farmers in Xinjiang (western China)... -
Slice Labs: Creating a Fraud-free Online Insurance Platform (Multimedia Case)
Management Tool25.00View Details "Slice Labs: Creating a Fraud-Free Online Insurance Platform" engages students with the challenge of how to influence other parties to not engage in fraud... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Shenzhen Filtroil: Finding Balance
Global Business Case Study8.95View Details Jeremy Leahman, president of Filtroil, Inc., and Albert Randolph, founder of the firm, had partnered with a supplier in China to ramp up the manufacture... -
Delegating: Harvard ManageMentor
49.95View Details This online course will help you determine what to delegate and to whom, how to communicate the assignment and secure commitment, and how to monitor and... -
Results: Getting Beyond Politics to Get Important Work Done
30.00View Details A Leader's Guide to Executing Change and Delivering Results. Governor Charlie Baker, one of the most popular governors in the United States, with a reputation... -
Compassionate Leadership: How to Do Hard Things in a Human Way
30.00View Details Leadership is hard. How can you balance compassion for your people with effectiveness in getting the job done? A global pandemic, economic volatility,...
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The Elements of Good Judgment
Leadership & Managing People Magazine ArticleJudgment--the ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions--is "the core of exemplary... -
The Neuroscience of Trust
Organizational Development Magazine ArticleManagers have tried various strategies and perks to boost employee engagement--all with little impact on long-term retention and performance. But now,... -
What to Do If Your Boss Doesn't Like You
Leadership & Managing People Digital ArticleA targeted plan to make things better. -
Begin with Trust
Leadership Magazine ArticleThe first step to becoming a genuinely empowering leader -
Second in Command: The Misunderstood Role of the Chief Operating Officer
Leadership & Managing People Magazine ArticleAsking the question, "What makes a great COO?" is akin to asking "What makes a great candidate for U.S. vice-president?" It all depends on the first name... -
Why Be Honest If Honesty Doesn't Pay
Leadership & Managing People Magazine ArticleConscience explains why most business men and women keep their word and deal fairly with one another. There is no evidence that honesty pays, despite... -
The 3 Elements of Trust
Leadership & Managing People Digital ArticleAnd which one is most important for leaders. -
What Makes an Effective Executive
Leadership Magazine ArticleGreat managers may be charismatic or dull, generous or tightfisted, visionary or numbers oriented. But every effective executive follows eight simple practices. -
Traeger’s CEO on Cleaning Up a Toxic Culture
Organizational culture Magazine ArticleThe company essentially had to start from scratch. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Innovation & Leadership Digital ArticleDrivers can't have too much or too little faith in self-driving cars.