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How to Answer an Unanswerable Question
Business communication Digital ArticleYou can still give an honest response. -
Ending Harassment at Work Requires an Intersectional Approach
Organizational Development Digital ArticleGender, race, age, and seniority all affect who's harassed and how. -
If Your Company Is in Crisis, Escape by Going Forward
Crisis management Digital ArticleThe last thing you should do is trust your instincts. -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
Don't Hide Bad News in Times of Crisis
Communication Digital ArticleTransparency is crucial - even if your reputation takes a short-term hit. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
Make the Right Personnel Decisions Now to Thrive After the Crisis
Crisis communication Digital ArticleFour key areas to consider. -
Delivering Grim News to Covid-19 Patients’ Families
Crisis communication Digital ArticleLessons from a frontline health system in New Jersey. -
Why Businesses Should Lower Prices During Natural Disasters
Sales & Marketing Digital ArticleIt helps your customers, which helps your brand. -
What Aristotle Can Teach Firms About CSR
Global Business ResearchIt should be a virtue, not an obligation. -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
Why Ben & Jerry’s Speaks Out
Corporate social responsibility Digital ArticleAn interview with CEO Matthew McCarthy and global activism chief Christopher Miller. -
Case Study: Do Business and Politics Mix?
Crisis communication Magazine ArticleA CEO struggles with the fallout from a controversial campaign donation. -
The Hidden Power of Workplace Rituals
Organizational culture Digital ArticleRegular practices can strengthen psychological safety, purpose, and performance. -
To Increase Vaccination Rates, Share Information on Disease Outbreaks
Crisis communication Digital ArticleIt can succeed where other strategies have failed. -
Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It
Customer service Digital ArticleDiscretion is still the most powerful customer service tool. -
Pepsi, United, and the Speed of Corporate Shame
Leadership & Managing People Digital ArticleEmpowered employees could prevent these disasters. -
Putting the Right Information on Twitter in a Crisis
Crisis communication Digital ArticleAdvice for crisis communication managers. -
Managing High-Stakes Situations: 5 Lessons from the Pentagon
Organizational Development Digital ArticleAsh Carter on why it takes a strong communication plan and a transparent culture. -
Companies Fare Worse When the Press Exposes Their Problems Before They Do
Crisis management Digital ArticleResearch on the benefits of self-disclosure.
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Honda Canada (B): Tsunami and Sourcing Disruption
Leadership & Managing People Case Study5.00View Details Honda Canada was coping with a communications and supply chain crisis after a triple disaster - an earthquake followed by a tsunami and a nuclear meltdown... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (B)
Leadership & Managing People Case Study5.00View Details Supplement case for KS1025. -
Recovery in Aurora: The Public Schools' Response to the July 2012 Movie Theater Shooting (A)
Leadership & Managing People Case Study8.95View Details In July 2012, a gunman entered a movie theater in Aurora, Colorado and opened fire, killing 12 people, injuring 58 others, and traumatizing a community.... -
The Deepwater Horizon Oil Spill: The Politics of Crisis Response (A)
Global Business Case Study8.95View Details Following the sinking of the Deepwater Horizon drilling rig in late April 2010, the Obama administration organized a massive response operation to contain... -
Niagara Health System: An Innovative Communications Strategy (A)
Leadership & Managing People Case Study8.95View Details This case chronicles three major challenges faced by the Niagara Health System, a seven-hospital network in the Niagara region in the province of Ontario,... -
Transformation at Loyola New Orleans (A)
Organizational Development Case Study8.95View Details In August of 2018, Tania Tetlow is inaugurated as President of Loyola University New Orleans, in the midst of turmoil. Prior to her start, the university... -
Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study8.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
The Lac-Mégantic Disaster
Leadership & Managing People Case Study8.95View Details In July 2013, the chairman of Montreal Maine & Atlantic Railway is facing a public outcry as well as possible bankruptcy and the revocation of his operating... -
Nestlé (Dis)entangled! Braving the Maggi Noodle Crisis in India (B)
Sales & Marketing Case Study5.00View Details After a tumultuous five months, Nestle India was exonerated in the Maggi crisis just in time for Diwali. Although the mood was one of vindication, the... -
United Flight 3411: What Went Wrong?
Organizational Development Case Study8.95View Details On April 9, 2017, United Airlines flight 3411 to Louisville was held at the gate in Chicago while customer Dr. David Dao was forcibly removed from his... -
Nestlé Entangled! Braving the Maggi Noodle Crisis in India (A)
Sales & Marketing Case Study8.95View Details The case describes the Maggi debacle faced by Nestle in India. On May 21, 2015, the Food and Drug Administration (FDA) ordered Nestle India to recall... -
SMRT: Internal Crisis Leadership
Organizational Development Case Study8.95View Details Asyraf and Nasrul, two young trainees of SMRT Corporation Limited (SMRT), a multi-modal public transport operator in Singapore, were killed on the tracks... -
The Shootings at Columbine High School: The Law Enforcement Response
Leadership & Managing People Case Study8.95View Details The mass killings at Columbine High School in suburban Denver, in April 1999, inspired deep soul-searching across the United States. The search for lessons... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (A)
Leadership & Managing People Case Study8.95View Details When a jury acquitted four Los Angeles police officers in the famous, videotaped beating of a black motorist stopped for speeding, the decision sparked... -
"Miracle on the Hudson" (C): Epilogue
Leadership & Managing People Case Study5.00View Details Supplement for case HKS713 -
Maggi: A Tangled Mess
Technology & Operations Case Study8.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
General Motors and the Chevy Cobalt Ignition Switch Crisis
Leadership & Managing People Case Study8.95View Details It was Saturday, March 29, 2014, and Mary Barra, Chief Executive Officer (CEO) of General Motors (GM), was reading a letter of invitation from the families... -
Lawnsite.com vs. DuPont (B): The Crisis Widens
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product...
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How to Answer an Unanswerable Question
Business communication Digital ArticleYou can still give an honest response. -
Ending Harassment at Work Requires an Intersectional Approach
Organizational Development Digital ArticleGender, race, age, and seniority all affect who's harassed and how. -
If Your Company Is in Crisis, Escape by Going Forward
Crisis management Digital ArticleThe last thing you should do is trust your instincts. -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
Don't Hide Bad News in Times of Crisis
Communication Digital ArticleTransparency is crucial - even if your reputation takes a short-term hit. -
We Need Trauma-Informed Workplaces
Communication Digital ArticleTrauma is not new, and it's not going away. It's time for organizations to learn how to respond to it. -
Make the Right Personnel Decisions Now to Thrive After the Crisis
Crisis communication Digital ArticleFour key areas to consider. -
Honda Canada (B): Tsunami and Sourcing Disruption
Leadership & Managing People Case Study5.00View Details Honda Canada was coping with a communications and supply chain crisis after a triple disaster - an earthquake followed by a tsunami and a nuclear meltdown... -
Delivering Grim News to Covid-19 Patients’ Families
Crisis communication Digital ArticleLessons from a frontline health system in New Jersey. -
Your People Need Care, Not a Battle Cry
Leadership & Managing People Digital ArticleWe too often squeeze our worries, fears, and needs through the funnel of aggression. That is usual in business hence our fondness for the language of...