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How Biometrics Are Transforming the Customer Experience
Innovation Digital ArticleAs technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security. -
8 Best Practices for Creating a Compelling Customer Experience
Customer strategy Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
Alexa, Should My Company Invest in Voice Technology?
Technology & Operations Digital ArticleResearchers looked at how three different kinds of offerings helped - or hurt - stock prices. -
5 Ways Product Design Needs to Evolve for the Internet of Things
Innovation & Leadership Digital ArticleProducts will become more like services. -
Rethinking Security for the Internet of Things
Technology & Operations Digital ArticleWhat happens when your fridge can be hacked as easily as your e-mail? -
Finding the Money in the Internet of Things
Technology & Operations Digital ArticleHow to spot opportunities. -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
The Internet of Things Is Going to Change Everything About Cybersecurity
Technology & Operations Digital ArticleCompanies will need to rely on automation. -
The Sectors Where the Internet of Things Really Matters
Technology & Operations Digital ArticleWearables, cars, homes, cities, and the industrial internet. -
Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
Gestures Will Be the Interface for the Internet of Things
Technology & Operations Digital ArticleDesign products with this in mind. -
The Internet of Things Will Change Your Company, Not Just Your Products
Innovation & Entrepreneurship Digital ArticleFunctional departments often have trouble evolving. -
How People Are Actually Using the Internet of Things
Technology & Operations Digital ArticleTo enhance their lives at home. -
How One Airline Is Using AR to Improve Operations
Operations and supply chain management Digital ArticleLessons in enterprise AR’s potential from China Southern Airlines. -
Managing Privacy in the Internet of Things
Technology & Operations Digital ArticleThe complex questions that still need to be addressed. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
IT management Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
Setting Standards for the Internet of Things
Innovation & Leadership Digital ArticleWith lessons from the adoption of RFID. -
How the Internet of Things Can Prepare Cities for Natural Disasters
Organizational Development Digital ArticleReal-time information can help government agencies keep people safe. -
How Xiaomi Redefined What It Means to Be a Platform
Growth strategy Digital ArticleThree factors enabled the electronics giant’s unique business model. -
The Internet of Things Is More than Just a Bunch of Refrigerators
Technology & Operations Digital ArticleA beyond-the-hype look at how the Internet of Things will change the way we do business.
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The Year in Tech, 2022: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. From quantum computing and next-generation digital health tools to virtual reality training... -
invisaWear Smart Jewelry: Providing Peace of Mind
Technology & Operations Case Study8.95View Details invisaWear is a start-up that used Internet of Things (IoT) technology to create a fashionable, single-purpose wearable for young females to provide them... -
XCMG: DIGITAL BUSINESS TRANSFORMATION OF A MANUFACTURING GIANT
Strategy & Execution Case Study8.95View Details This case was written in 2019, 10 years after Xuzhou Construction Machinery Group Co. Ltd. (XCMG) initiated its SAP ERP project in 2009. The digital transformation... -
GE and the Industrial Internet, Chinese Version
Technology & Operations Case Study8.95View Details CEO Jeff Immelt considers whether GE is moving fast enough on its new Industrial Internet initiative. The undertaking includes building out an Industrial... -
ShotSpotter: AI and the Future of Law Enforcement Technology
Management Case Study8.95View Details ShotSpotter, Inc. is a company that leverages Internet of Things (IoT) technology and Artificial Intelligence (AI) to provide services to police departments.... -
Wearable Technology
Strategy & Execution Case Study8.95View Details Wearable electronics were endpoint devices designed to be worn, sense the human body and interact with the environment around the wearer, connecting humans... -
The Year in Tech, 2023: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. Easy-to-use AI tools, contactless commerce, crypto for business, the mature metaverse--new... -
ProGlove Smart Gloves: Let's Save Four Million Dollars A Day!
Technology & Operations Case Study8.95View Details In 2014, ProGlove emerged the third-place winner in Intel's "Make It Wearable Challenge". The ProGlove team of four who had met at the Technical University... -
ARM Holdings: IP Licensing to Internet of Things
Strategy & Execution Case Study8.95View Details In the summer of 2016, ARM Holdings (ARM), a British semiconductor IP licensing firm, has been acquired by Japanese conglomerate SoftBank. The acquisition... -
Preferred Networks: A Deep Learning Startup Powers the Internet of Things
Strategy & Execution Case Study8.95View Details Preferred Networks, Inc. (PFN), a start-up specialized in deep learning technologies, a branch of artificial intelligence (AI) research, differentiated... -
Market Disruption Strategies: The Transformation of Xiaomi
Sales & Marketing Case Study8.95View Details After breaking into China's smartphone market, where it becomes a leading brand, Xiaomi sees sales stagnate and then decline as the disruption strategy... -
Schindler Elevator Corporation
Technology & Operations Case Study8.95View Details This case provides the opportunity for a comprehensive analysis in a service operations strategy course. It touches on subjects including the customer... -
INTARTIC: Riding the IoT Wave to a Service Model
Technology & Operations Case Study8.95View Details Intartic, an Indian mobile accessories manufacturer was incorporated in 2015 by two ex-colleagues from Nokia who sought to explore the mobile phone accessory... -
Cash vs. Accruals: The Case of Revenue Recognition at Cantaloupe Systems
Finance & Accounting Case Study8.95View Details Cantaloupe Systems expected to celebrate its first quarterly profit, and the company's proprietary machine-to-machine communication technology was a hit... -
Veniam: Pioneering the Internet of Moving Things
Management Case Study8.95View Details This case follows the growth of Veniam - a start-up founded in 2012 in Porto, Portugal - from a small player in what many considered a peripheral region... -
The Internet of Things (IoT): Shaping the Future of e-Commerce
Technology & Operations Case Study8.95View Details In March 2015, Amazon unveiled to its selected Prime members a wi-fi connected Dash Button that could be attached to home appliances and allowed consumers... -
Samsung: The Internet of Things
Technology & Operations Case Study8.95View Details In 2014, the Internet of things (IoT) was still considered in its infancy stage. Over the next two years, the IoT matured and represented a considerable...
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How Biometrics Are Transforming the Customer Experience
Innovation Digital ArticleAs technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security. -
The Year in Tech, 2022: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. From quantum computing and next-generation digital health tools to virtual reality training... -
invisaWear Smart Jewelry: Providing Peace of Mind
Technology & Operations Case Study8.95View Details invisaWear is a start-up that used Internet of Things (IoT) technology to create a fashionable, single-purpose wearable for young females to provide them... -
8 Best Practices for Creating a Compelling Customer Experience
Customer strategy Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. - SPONSORED CONTENT FROM Acxiom
Expanding Broadband Access: Understanding How the Affordable Connectivity Program Can Help
Mobile and wireless technology ResearchWhite Paper Sponsored ByAcxiom -
Alexa, Should My Company Invest in Voice Technology?
Technology & Operations Digital ArticleResearchers looked at how three different kinds of offerings helped - or hurt - stock prices. -
XCMG: DIGITAL BUSINESS TRANSFORMATION OF A MANUFACTURING GIANT
Strategy & Execution Case Study8.95View Details This case was written in 2019, 10 years after Xuzhou Construction Machinery Group Co. Ltd. (XCMG) initiated its SAP ERP project in 2009. The digital transformation... -
5 Ways Product Design Needs to Evolve for the Internet of Things
Innovation & Leadership Digital ArticleProducts will become more like services. -
Programming Business Models Through Digital Density: The Internet of Things
Technology & Operations Digital ArticleThe exponential growth of digital connections and data generates myriad interactions between organizations, people and things that executives can leverage... -
GE and the Industrial Internet, Chinese Version
Technology & Operations Case Study8.95View Details CEO Jeff Immelt considers whether GE is moving fast enough on its new Industrial Internet initiative. The undertaking includes building out an Industrial...