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7 Things to Say When a Conversation Turns Negative
Communication Digital ArticleA helpful list of replies and comebacks. -
How to Control Your Emotions During a Difficult Conversation
Communication Digital ArticleGetting worked up will only make things worse. -
When and How to Respond to Microaggressions
Race Digital ArticleA framework for navigating uncomfortable conversations. -
Do You Hate Your Boss?
Managing conflicts Magazine ArticleHow to deal with it -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
How to (Actually) Change Someone’s Mind
Persuasion Digital ArticleThree strategies to turn your adversaries into allies. -
Dealing with Your Incompetent Boss
Leadership & Managing People Best PracticeEveryone complains about their boss from time to time. In fact, some consider it a national workplace pastime. But there's a difference between everyday... -
4 Types of Employee Complaints - and How to Respond
Leadership & Managing People Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth. -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
How to Deal with a Boss Who Behaves Unpredictably
Managing conflicts Digital ArticleLook for triggers and patterns. -
How to Handle a Disagreement on Your Team
Leadership & Managing People Digital ArticleRely on your mediation skills, not your authority. -
How to Handle Office Gossip … When It’s About You
Managing conflicts Digital ArticleThree ways to navigate an awkward situation. -
Alternative Dispute Resolution: Why It Doesn’t Work and Why It Does
Government policy and regulation Magazine ArticleWhat keeps companies from saving time, money, and relationships is the wish to win rather than avoid litigation. -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
The Right Way to Hold People Accountable
Developing employees Digital ArticleYou need to be clear in five areas. -
How to Respond to an Offensive Comment at Work
Managing conflicts Digital ArticleKnow when it’s worth speaking up. -
What to Do When Work Stress (Literally) Makes You Sick
Leadership & Managing People Digital ArticleWhen you experience anxiety, write down what's happening around you. -
How to Work with Someone Who Isn't a Team Player
Communication Digital ArticleDon't let your resentment build. -
How to Deal with a Mean Colleague
Leadership & Managing People Best PracticeDon't be afraid to call out bad behavior. -
How to Navigate Conflict with a Coworker
Leadership & Managing People Magazine ArticleInterpersonal conflicts are common in the workplace, and it's easy to get caught up in them. But that can lead to reduced creativity, slower and worse...
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Negotiate in a Crisis: Oil Disaster in the Argentine Sea. Confidential Instructions for the National Government Negotiator, Spanish Version
Sales & Marketing Case Study5.00View Details The case aims to exercise skills in decision-making, negotiations, and conflict resolution in extreme crisis management. It is a multi-party negotiation:... -
Negotiate in a Crisis: Oil Disaster in the Argentine Sea. Special Instructions for the Major of Puerto Madryn, Spanish Version
Sales & Marketing Case Study5.00View Details The case aims to exercise skills in decision-making, negotiations, and conflict resolution in extreme crisis management. It is a multi-party negotiation:... -
EDM (Energie du Mali)
Leadership & Managing People Case Study8.95View Details In the spring of 2005, the government of Mali was negotiating major changes in the concession of Energie du Mali (EDM), the private firm that operated... -
Business Research Corp. (B)
Innovation & Entrepreneurship Case Study5.00View Details Contains a description of a set of related decisions confronting the management and directors of Business Research Corp. (BRC) in April of 1984. BRC needs... -
Negotiate in a Crisis: Oil Disaster in the Argentine Sea. Confidential Instructions for the CEO of Seal S.A., Spanish Version
Sales & Marketing Case Study5.00View Details The case aims to exercise skills in decision-making, negotiations, and conflict resolution in extreme crisis management. It is a multi-party negotiation:... -
BMP POLICY MEETING - Confidential Instructions for G. McGuire, Design Engineer
Strategy & Execution Case Study5.00View Details Five-party, four-issue internal negotiation among employees of a major engine manufacturer to agree on procurement guidelines in preparation for external... -
The Eleganzia Group
Sales & Marketing Case Study8.95View Details Eleganzia Group management faces tough decisions heading into the summer of 2010. With tourism on the decline due to the global economic recession, General... -
InterSoft of Argentina (C), Spanish Version
Leadership & Managing People Case Study5.00View Details Supplements the (A) and (B) cases. Designed to be handed out at the end of class. -
Hotel Industry
Finance & Accounting Case Study8.95View Details This note teaches the critical elements to understand the fundamentals of hotel investing, ownership and management. It outlines the basics of hotel segmentation,... -
Advanced Laser Clinics (B)
Leadership & Managing People Case Study5.00View Details How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving... -
Alphexo Corp.: Confidential Negotiation Information, Spanish Version
Strategy & Execution Case Study8.95View Details A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have... -
HBR Women at Work Boxed Set (6 Books)
125.00View Details Inspiring conversations, advancing together. The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout... -
Splitting the Founders' Equity Pie: Is Equal Equitable?
Innovation & Entrepreneurship Case Study8.95View Details Negotiating the initial equity split among founders is not as straight-forward as it might first appear. In this case, five Belgians launch Novosanis,... -
Onefinestay: Building a Luxury Experience in the Sharing Economy
Sales & Marketing Case Study8.95View Details Miranda Cresswell, marketing director, and Greg Marsh, founder and CEO of onefinestay, were grappling with branding and positioning dilemmas. onefinestay... -
Iz-Lynn Chan at Far East Organization (Abridged)
Organizational Development Case Study8.95View Details ... -
The Book Deal: Confidential Instructions for the PUBLISHER
Strategy & Execution Case Study8.95View Details A two-party negotiation between an Agent representing a new author and an Editor at a large Publishing Firm. The exercise involves a 1-issue, zero-sum... -
Tackling Fraud and Corruption in the United Nations
Leadership & Managing People Case Study8.95View Details Rahul Ratna recently gave up his position in a private corporation to head a new department at the United Nations (UN), Office of Internal Oversight Services... -
Negotiate in a Crisis: Oil Disaster in the Argentine Sea. Seal CEO Letter, Spanish Version
Sales & Marketing Case Study5.00View Details The case aims to exercise skills in decision-making, negotiations, and conflict resolution in extreme crisis management. It is a multi-party negotiation:... -
Currency Wars, Japanese Version
Strategy & Execution Case Study8.95View Details In February 2013, the G-20 finance ministers met in Moscow, Russia to discuss the rising anxieties over a potential international currency war. It was... -
Negotiations at an Impasse: Saving Lives, Roleplay
Management Case Study5.00View Details Role play assignments for product W26681.
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Ask an Expert: I’m Jealous of My Friends’ Successes. How Do I Cope?
Emotional intelligence AdviceRemind yourself: Envy makes you human. -
7 Things to Say When a Conversation Turns Negative
Communication Digital ArticleA helpful list of replies and comebacks. -
How to Control Your Emotions During a Difficult Conversation
Communication Digital ArticleGetting worked up will only make things worse. -
When and How to Respond to Microaggressions
Race Digital ArticleA framework for navigating uncomfortable conversations. -
Do You Hate Your Boss?
Managing conflicts Magazine ArticleHow to deal with it -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
How to (Actually) Change Someone’s Mind
Persuasion Digital ArticleThree strategies to turn your adversaries into allies. -
Dealing with Your Incompetent Boss
Leadership & Managing People Best PracticeEveryone complains about their boss from time to time. In fact, some consider it a national workplace pastime. But there's a difference between everyday... -
Why We Want to Be Liked: Our Favorite Reads
Interpersonal skills ListicleMany of us still equate our self-worth to the number of people who like us. -
4 Types of Employee Complaints - and How to Respond
Leadership & Managing People Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth.