Emotional intelligence
READ THESE FIRST:
A Better Way to Deliver Bad News
Managing people
Magazine Article
Giving a High Performer Productive Feedback
Managing people
Best Practice
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How to Become More Adaptable in Challenging Situations
Managing yourself Digital ArticleWe often fall back on old habits when facing tough problems. But that’s when we need new approaches the most. -
Coaching a Direct Report Who Asks for Your Help
Collaboration and teams Digital ArticleTen questions to help you help them — without micromanaging. -
When Your Feelings Conflict with Your Leadership Role
Authenticity Digital ArticleFour techniques to help you balance your emotions with what the situation demands of you. -
How Leaders Should Handle Public Criticism
Personal growth and transformation Digital ArticleEight strategies to weather the storm and emerge as a better leader. -
Research: How a Fight at Home Impacts Your Workday
Work-life balance Digital ArticleIt can be draining — but it can also make us more likely to help our colleagues. -
How to Respond to a Rude Comment at Work
Managing conflicts Big IdeaConsider your own emotions first — then try to see the other person’s point of view. -
Free Yourself from Shame at Work
Emotional intelligence Digital ArticleWhether you dropped the ball on a project or got a bad performance review, these five psychology-backed strategies can help you move forward. -
Facing the Fears That Hold You Back at Work
Managing yourself Digital ArticleToo often our conscious (or unconscious) beliefs hold us back from what we really want to achieve. -
4 Ways to Communicate with More Empathy
Management communication Digital ArticleNot everyone is naturally empathic, but it’s a critical leadership skill. -
Reeling From a Sudden Job Loss? Here’s How to Start Healing.
Career transitions Digital ArticleA guide to moving forward. -
What’s Your Listening Style?
Listening skills Digital ArticleKnowing your style can help you build relationships, understand others, and collaborate more effectively. -
How to Manage Your Anger at Work
Managing yourself Digital ArticleSpoiler: Venting isn’t the best option. -
Marcus Buckingham: Why “Love” Is the Key to Career Success
Business and society Digital ArticleIf you don’t love anything about your work, it could destroy you. -
Keith Ferrazzi on How the Pandemic Taught Organizations to Be “Crisis Agile”
Business and society Digital ArticlePost-pandemic, companies need to, above all, be ready to adapt to a new world of work. -
How Supportive Leaders Approach Emotional Conversations
Leadership and managing people Digital ArticleEven well-meaning bosses can inadvertently dismiss their employees’ feelings. -
Managing a Polarized Workforce
Leadership & Managing People Magazine ArticleOne of the toughest challenges leaders face is managing diverse perspectives--and given heightened tensions over politics and movements such as #MeToo... -
Nervous About Taking a Risk? Write a List of Pros and Cons.
Health and behavioral science Digital ArticleResearch finds that the tactic can help us overcome the fear of rejection. -
To Reach Your Goals, Embrace Self-Compassion
Personal growth and transformation Digital ArticleFour strategies to help you let go of paralyzing perfectionism and move forward. -
Empathy Rules
Emotional intelligence Digital ArticleFour practices to help us bridge divisions and restore a sense of community. -
Can AI Teach Us How to Become More Emotionally Intelligent?
Digital transformation Digital ArticleAlgorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication.
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What Self-Awareness Really Is (and How to Cultivate It)
Emotional intelligence ResearchIt’s not just about introspection. -
Understanding Leadership
Leadership Magazine ArticleEffective leaders take a personal interest in the long-term development of their employees, and they use tact and other social skills to encourage employees to achieve their best. It isn’t about being “nice” or “understanding”—it’s about tapping into individual motivations in the interest of furthering an organizationwide goal. -
How to Approach an Office Romance (and How Not To)
Communication Best PracticeMany people meet their partners at work - but proceed carefully. -
What’s Your Cultural Profile?
Business communication AssessmentTake this assessment to understand how well you understand cultural differences within the workplace. -
Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?
Emotional intelligence Digital ArticleIt’s far more than just being nice. -
What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
What Makes a Leader?
Leadership & Managing People Magazine ArticleWhen asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision--the qualities traditionally... -
How to Control Your Emotions During a Difficult Conversation
Communication Digital ArticleGetting worked up will only make things worse. -
The Most Important Leadership Competencies, According to Leaders Around the World
Leadership & Managing People Digital ArticleThey're all hard to improve because they run counter to our instincts. -
Anyone Can Learn to Be a Better Leader
Leadership & Managing People Digital ArticleYou just have to put in the work. -
Quiz Yourself: Do You Lead with Emotional Intelligence?
Emotional intelligence Digital ArticleRate yourself on five key dimensions, and see how you compare with others. -
What to Do If Your Boss Doesn’t Like You
Managing yourself Digital ArticleA targeted plan to make things better. -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
Cultural Intelligence
Organizational Development Magazine ArticleIn an increasingly diverse business environment, managers must be able to navigate the thicket of habits, gestures, and assumptions that define their... -
5 Ways to Become More Self-Aware
Leadership & Managing People Digital ArticleTo be a good leader, you have to know yourself. -
Leadership That Gets Results
Leadership & Managing People HBR BestsellerA leader's singular job is to get results. But even with all the leadership training programs and "expert" advice available, effective leadership still... -
3 Ways to Better Understand Your Emotions
Leadership & Managing People Digital ArticleNaming them is an important first step. -
Emotion and the Art of Negotiation
Emotional intelligence Magazine ArticleHow to use your feelings to your advantage -
The Right Way to Respond to Negative Feedback
Difficult conversations Digital ArticleHow to turn upsetting or surprising information into helpful and productive data. -
The Art of Giving and Receiving Advice
Power and influence Magazine ArticleSeeking and giving advice are central to effective leadership and decision making. Yet managers seldom view them as practical skills they can learn and improve. Receiving guidance is often seen as the passive consumption of wisdom. And advising is typically treated as a matter of “good judgment”—you either have it or you don’t—rather than a […]
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HBR's 10 Must Reads for New Managers (with bonus article "How Managers Become Leaders" by Michael D. Watkins)
24.95View Details Develop the mindset and presence to successfully manage others for the first time. If you read nothing else on becoming a new manager, read these 10 articles.... -
HBR's 10 Must Reads Boxed Set with Bonus Emotional Intelligence (7 Books)
150.00View Details You want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads, available as a 7-volume paperback... -
I, Human: AI, Automation, and the Quest to Reclaim What Makes Us Unique
28.00View Details For readers of "Sapiens" and "Homo Deus" and viewers of "The Social Dilemma," psychologist Tomas Chamorro-Premuzic tackles one of the biggest questions... -
The Leap to Leader: How Ambitious Managers Make the Jump to Leadership
32.00View Details Get ready to make the biggest jump of your career. The chasm separating managers from leaders is widening as the skills required to be an effective leader... -
The Mind of the Leader: How to Lead Yourself, Your People, and Your Organization for Extraordinary Results
30.00View Details Join the global movement that's making corporations more people-centric to achieve great results. The world is facing a global leadership crisis. Seventy-seven... -
HBR's 10 Must Reads on Negotiation (with bonus article "15 Rules for Negotiating a Job Offer" by Deepak Malhotra)
Communication Book24.95View Details Learn to be a better negotiator--and achieve the outcomes you want. If you read nothing else on how to negotiate successfully, read these 10 articles.... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
Power and Impact (HBR Emotional Intelligence Series)
19.99View Details With formal authority comes power. But few people realize that informal power--the kind that doesn't come with a title--can have just as much impact.... -
HBR's 10 Must Reads 2015: The Definitive Management Ideas of the Year from Harvard Business Review (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details A year's worth of management wisdom, all in one place. We've combed through ideas, insights, and best practices from the past year of Harvard Business... -
The Harvard Business Review Manager's Handbook Hardcover + Ebook + Tools
Leadership & Managing People Special Offer175.00View Details This enhanced version of the "The Harvard Business Review Manager's Handbook" includes 1) a hardcover edition of the book, 2) 17 downloadable tools and... -
The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It
30.00View Details How a million little things are dragging you down, and what to do about it. There's a force we encounter every day that we aren't aware of--and it threatens... -
HBR's 10 Must Reads on Managing People, Vol. 2 (with bonus article "The Feedback Fallacy" by Marcus Buckingham and Ashley Goodall)
24.95View Details Are you a good boss--or a great one? Get more of the management ideas you want, from the authors you trust, with "HBR's 10 Must Reads on Managing People... -
People Skills for a Virtual World Collection (6 Books) (HBR Emotional Intelligence Series)
110.00View Details How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of... -
Building a 'Dream Team': Cross-Cultural Entrepreneurship at QuikForce (B)
Innovation & Entrepreneurship Case Study5.00View Details Supplement to case SMU271. It was May 2016, and Desmond Lim, CEO and co-founder of QuikForce, a moving and logistics company based in Boston, U.S., had... -
The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work
32.00View Details From MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage,... -
HBR'S 10 Must Reads: The Essentials (Paperback + Ebook)
Organizational Development Special Offer34.95View Details If you read nothing else, read these 10 articles from HBR's most influential authors: 1) "Meeting the Challenge of Disruptive Change," by Clayton M. Christensen... -
HBR Guides to Managing Your Career Collection (6 Books)
110.00View Details Don't wait for someone else to manage your career. Career paths are far from straightforward. "HBR Guides to Managing Your Career Collection" offers the... -
HBR's 10 Must Reads for New Managers Collection (4 Books)
95.00View Details Becoming a manager for the first time means mastering a new set of business and personal skills. "HBR's 10 Must Reads for New Managers Collection" offers... -
Getting Along Toolkit: Practical Techniques for Dealing with Difficult People at Work
99.95View Details Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly... -
Next-Level Negotiating: Women at Work Discussion Group Toolkit
Sales & Marketing Book79.95View Details The "HBR Women at Work" series, based on the popular HBR podcast of the same name, spotlights the real challenges and opportunities women experience throughout...
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The Power of Soft Skills: Our Favorite Reads
Emotional intelligence ListicleThe the skills we call “soft” are the ones we need the most. -
What Self-Awareness Really Is (and How to Cultivate It)
Emotional intelligence ResearchIt’s not just about introspection. -
Understanding Leadership
Leadership Magazine ArticleEffective leaders take a personal interest in the long-term development of their employees, and they use tact and other social skills to encourage employees to achieve their best. It isn’t about being “nice” or “understanding”—it’s about tapping into individual motivations in the interest of furthering an organizationwide goal. -
How to Approach an Office Romance (and How Not To)
Communication Best PracticeMany people meet their partners at work - but proceed carefully. -
What’s Your Cultural Profile?
Business communication AssessmentTake this assessment to understand how well you understand cultural differences within the workplace. -
Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?
Emotional intelligence Digital ArticleIt’s far more than just being nice. -
Ask an Expert: I’m Jealous of My Friends’ Successes. How Do I Cope?
Emotional intelligence AdviceRemind yourself: Envy makes you human. -
What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
Don’t Underestimate the Power of Self-Reflection
Focus on moments of surprise, failure, and frustration. -
What Makes a Leader?
Leadership & Managing People Magazine ArticleWhen asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision--the qualities traditionally...