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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Behavioral science Magazine ArticleAnd what works better -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
The ABCs of the Critical Path Method
Process management Magazine ArticleRecently added to the growing assortment of quantitative tools for business decision making is the Critical Path Method—a powerful but basically simple technique for analyzing, planning, and scheduling large, complex projects. In essence, the tool provides a means of determining (2) which jobs or activities, of the many that comprise a project, are “critical” in […] -
The Four Phases of Project Management
Leadership & Managing People Digital ArticlePlanning, build-up, implementation, and closeout. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
An Agile Approach to Change Management
Strategy & Execution Digital ArticleSix lessons on moving quickly under pressure. -
Digital Transformation Is Not About Technology
Strategy & Execution Digital ArticleStrategy, culture, and customer experience are just as important. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Competing on the Eight Dimensions of Quality
Consumer behavior Magazine ArticleU.S. managers know that they have to improve the quality of their products because, alas, U.S. consumers have told them so. A survey in 1981 reported that nearly 50% of U.S. consumers believed that the quality of U.S. products had dropped during the previous five years; more recent surveys have found that a quarter of […] -
Reinventing Performance Management
Organizational Development Magazine ArticleLike many other companies, Deloitte realized that its system for evaluating the work of employees--and then training them, promoting them, and paying... -
Performing a Project Premortem
Project management Magazine ArticleProjects fail at a spectacular rate. One reason is that too many people are reluctant to speak up about their reservations during the all-important planning phase. By making it safe for dissenters who are knowledgeable about the undertaking and worried about its weaknesses to speak up, you can improve a project’s chances of success. Research […] -
When You've Got to Cut Costs--Now
Technology & Operations Magazine ArticleYou've been ordered to reduce overhead by 10%, 20%, or even (wince) 30%. How do you do it? First, don't expect to reach your target with a single big... -
VW’s Problem Is Bad Management, Not Rogue Engineers
Business management Digital ArticleThe tone at the top let roguery take root. -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result. -
How Project Managers Can Stay Relevant in Agile Organizations
Project management Digital ArticleWhat does it take to effectively manage projects whose requirements are constantly shifting? -
Change Management in Government
International business Magazine ArticleLeaders of government agencies operate under handicaps largely unknown within the private sector. But the best of them have improved performance by adopting and adapting some goals and methods that have been proven in business.
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Integrated Project Delivery at Autodesk, Inc (C)
Technology & Operations Case Study5.00View Details Describes Autodesk's engagement in Integrated Project Delivery-a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost,... -
Peer Feedback At Stress Engineering Services, Inc. (B): Process Design for the 21st Century
Leadership & Managing People Case Study5.00View Details Donya Brewer, the Director of Human Resources at Stress Engineering Services , was asked to evaluate the firm's peer feedback system and update it to... -
Innovation at GSA: Zero Environmental Footprint and the Extreme Challenge (A)
Leadership & Managing People Case Study8.95View Details In 2010, Martha Johnson, new Administrator of the General Services Agency (GSA), advanced the Zero Environmental Footprint (ZEF) initiative-a sustainability... -
Microsoft Office 2007 (Abridged)
Technology & Operations Case Study8.95View Details A discussion of the history and processes behind the development of Microsoft's Office 12 software. -
Boeing 767: From Concept to Production (A)
Technology & Operations Case Study8.95View Details Describes the evolution of the Boeing 767 from the conception of the project to the start of manufacturing. Shows how the company manages an enormously... -
ConAgra Foods
Strategy & Execution Case Study8.95View Details In 2002, ConAgra Foods CEO Bruce Rohde was deliberating the next steps in the process of transforming the company from an agribusiness giant to a value-added... -
Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation
Strategy & Execution Book38.00View Details Projects are the engines that drive innovation from idea to commercialization. In fact, the number of projects in most organizations today is expanding... -
Information Technology at Cirque du Soleil: Looking Back, Moving Forward
Technology & Operations Case Study8.95View Details The case takes place in early 2008. It illustrates the remarkable use that Cirque du Soleil makes of information technology. The case is based, in part,... -
Computerized Provider Order Entry at Emory Healthcare
Leadership & Managing People Case Study8.95View Details The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE)... -
Project Definition: Using the Logical Framework
Technology & Operations Case Study8.95View Details The document presents the basics of the Logical Framework Approach (LFA), a methodology to ensure that the most critical parts of a project are well defined... -
The Challenge of Sharing Absolutely Everything: The Case of Le Manoir, an Income-Sharing Intentional Community (Part C)
Strategy & Execution Case Study5.00View Details Case Supplement for Case HEC309 -
Managing a Task Force, Spanish Version
Organizational Development Case Study8.95View Details Describes several principles for improving the effectiveness of internal task forces. Suggests a number of guidelines for starting up a task force, conducting... -
Newell Co.: Corporate Strategy, Spanish Version
Strategy & Execution Case Study8.95View Details In 1998, Newell Co., a manufacturer of low-tech, high-volume consumer goods, acquired Calphalon Corp., a high-end cookware company, and Rubbermaid, a... -
IBM Technology Group
Technology & Operations Case Study8.95View Details Explores two main issues: how the IBM Technology Group was able to build a robust, scalable, and functional IT platform using packaged enterprise resource... -
Entrepreneurship and IT Complementarity: The Case of People's Remittance and Exchange Services
Technology & Operations Case Study8.95View Details Mr. Rao, with several years of banking experience, approached People's Group Dubai, a venture capitalist firm, seeking financing for a micro-remittance-cum-foreign... -
Dashman Co.
Technology & Operations Case Study8.95View Details The vice president in charge of purchasing sends a letter to each of the company's 20 purchasing executives requesting that contracts made in excess of... -
Boeing 767: From Concept to Production (B)
Technology & Operations Case Study5.00View Details Updates the (A) case to the present day. The issue facing students is whether Boeing's approach to managing new airplane programs must be modified to... -
Shanghai Bell--The Collaborative Product Commerce Systems (CPC)
Technology & Operations Case Study8.95View Details The research and development improvement manager at Shanghai Bell has just gotten out of a meeting with top management on strategic initiatives suggested... -
e-Notificaciones in Uruguay, Spanish Version
Leadership & Managing People Case Study8.95View Details In 2013, Juan Moreno, CEO of Kepler Ltda. (commercial name INTEGRADOC), a Uruguayan company specializing in the provision of software for business process... -
Duke Energy and the Nuclear Renaissance, Spanish Version
Finance & Accounting Case Study14.00View Details Duke Energy, an American investor-owned electric utility, confronts multibillion dollar decisions about its future fuel mix. In particular, its leaders...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Behavioral science Magazine ArticleAnd what works better -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
The ABCs of the Critical Path Method
Process management Magazine ArticleRecently added to the growing assortment of quantitative tools for business decision making is the Critical Path Method—a powerful but basically simple technique for analyzing, planning, and scheduling large, complex projects. In essence, the tool provides a means of determining (2) which jobs or activities, of the many that comprise a project, are “critical” in […] -
The Four Phases of Project Management
Leadership & Managing People Digital ArticlePlanning, build-up, implementation, and closeout. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Is Project Management the Right Career for You?
Careers AdviceUse this guide to make an informed choice. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer...