-
The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Supply chain management Magazine ArticleCompanies need to make their networks more resilient. Here’s how. -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Logistics—Essential to Strategy
Competitive strategy Magazine ArticleLogistical considerations have always played a strategic role in business. Among retailers and wholesalers, they transcend inventory management and transportation to include one of the most critical factors in business success—location in relation to markets or sources of supply. Among manufacturers, logistics concerns itself with matters as basic as plant location, sourcing of raw materials, […] -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
Purchasing Must Become Supply Management
Technology & Operations Magazine ArticleThreats of resource depletion and raw materials scarcity, political turbulence and government intervention in supply markets, intensified competition,... -
Leading in a World of Resource Constraints and Extreme Weather
Organizational Development Digital ArticleYour organization will need new management expertise. -
How IBM, Intuit, and Rich Products Became More Customer-Centric
Technology & Operations Digital ArticleThere is no one right way. -
AI Is the Future of Cybersecurity, for Better and for Worse
Technology & Operations Digital ArticleIt will become the problem and the solution. -
The Department of Mobility
Costing Magazine ArticleEmployees are constantly in motion—making sales calls or taking service trips; visiting an international office for a few days or relocating there for a few years; soaring across oceans in the corporate jet or heading across town in the company car. Typically, these activities are administered by an assortment of departments and vendors. But we […] -
If Your Argument Is Based on Economics, You've Already Lost
Global Business Digital ArticleBrexit was an emotional choice, not a logical one. -
What Harvey Is Teaching the Health Care Sector About Managing Disasters
Crisis management Digital ArticleDeploy resources creatively. -
Look Beyond the Obvious in Plant Location
Operations strategy Magazine ArticleWhen on-site expansion has become impractical, companies must decide whether to relocate or to open branches. Although the location decision may appear straightforward, if it chiefly involves financial assessments, the company faces unexpected pitfalls, according to this author. He discusses the relative advantages of relocation and new branches in light of a company’s unique problems […] -
Improve Decision-Making With Help From the Crowd
Strategy & Execution Digital ArticleCrowdsourcing can take your management processes to the next level. -
What Employers Can Do to Accelerate Health Care Reform
Human resource management Digital ArticleUse your purchasing power to drive change. -
The Mayo Clinic Model for Running a Value-Improvement Program
Operations strategy Digital ArticleIts joint-replacement project is a standout.
-
Building Innovation at Terrapin Bright Green
Innovation & Entrepreneurship Case Study8.95View Details Describes Terrapin Bright Green, an environmental consulting and strategic planning firm, and its approach for creating integrative, systematic solutions... -
The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (B)
Technology & Operations Case Study5.00View Details This case, a follow-up to "The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)" (UV7975) continues to... -
Airbnb in Amsterdam (B), Portuguese Version
Innovation & Entrepreneurship Case Study5.00View Details In December 2014, the City of Amsterdam and Airbnb announced an MOU to promote responsible home-sharing and to simplify the payment of tourist tax for... -
TaxiForSure: Technical Innovation in The Radio Cab Industry
Leadership & Managing People Case Study8.95View Details The ''Taxi For Sure: Technological Innovation in the Radio Cab Industry'' and ''The Radio Cab Industry (August 2014)'' cases present an example of the... -
HDFC Bank - Securing Online Banking
Technology & Operations Case Study8.95View Details The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is examining the options before him in strengthening... -
Groom Energy Solutions: Selling Efficiency
Strategy & Execution Case Study8.95View Details Groom Energy Solutions helps organizations reduce their energy use and costs through the implementation of energy efficiency measures, which create long-term... -
Boeing 767: From Concept to Production (A)
Technology & Operations Case Study8.95View Details Describes the evolution of the Boeing 767 from the conception of the project to the start of manufacturing. Shows how the company manages an enormously... -
Coordination Module: Planning and Controlling Operations
Technology & Operations Case Study8.95View Details This note describes the Coordination Module in the core-curriculum Operations Management course at the Darden School. -
Demand Media
Sales & Marketing Case Study8.95View Details Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the way people... -
Ant Financial (C), Chinese Version
Technology & Operations Case Study5.00View Details Headquartered in Hangzhou (China), Ant Financial has grown into a fintech "Unicorn." The fintech empire that the company established spanned verticals... -
Fiat-Chrysler Alliance: Launching the Cinquecento in North America
Strategy & Execution Case Study8.95View Details Fiat ended its 27-year absence in the North American automobile market when the first Cinquecento (500)-a very small, iconic Italian car that had strong... -
Darden Business Publishing Gets Lean (C)
Leadership & Managing People Case Study5.00View Details ... -
Alrich Farms: Cash Flow Analysis
Finance & Accounting Case Study8.95View Details In January 2016, the owners of a family farm near London, Ontario, Canada, wanted to evaluate the financial status of their business. After 30 years in... -
Experiments in Public Procurement: Italy Buys in Bulk Sequel
Finance & Accounting Case Study5.00View Details Under pressure from the European Union, which had admitted Italy to the "Eurozone" hesitantly, on condition that the country control its deficit spending... -
Options for growth: The case of Haier (A)
Strategy & Execution Case Study8.95View Details The cases focus on how Zhang Ruimin, CEO of the Qingdao refrigerator factory, managed to turn around a nearly bankrupt factory which produced bad quality... -
Novotel Suvarnabhumi Airport Hotel: Aligning Development with Operation
Strategy & Execution Case Study8.95View Details The owners of the Novotel Suvarnabhumi Airport Hotel planned a grand 4+ star hotel in a prime location, just a five-minute walk from the airport terminal.... -
CIBA Vision: The Daily Disposable Lens Project (A)
Technology & Operations Case Study8.95View Details Examines CIBA Vision's decision on whether to launch a major new R&D initiative to develop a low-cost, daily disposable contact lens, and how to organize... -
Evisort: An A.I.-Powered Start-up Uses Text Mining to Become Google for Contracts
Innovation & Entrepreneurship Case Study8.95View Details Start-up Evisort was cofounded by two law students seeking to create AI-enhanced software providing contract management and processing solutions for attorneys... -
BMW: The 7-Series Project (B)
Technology & Operations Case Study5.00View Details Describes the decision made on the 7-Series project with respect to prototyping and its impact on quality.
-
The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Supply chain management Magazine ArticleCompanies need to make their networks more resilient. Here’s how. -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Logistics—Essential to Strategy
Competitive strategy Magazine ArticleLogistical considerations have always played a strategic role in business. Among retailers and wholesalers, they transcend inventory management and transportation to include one of the most critical factors in business success—location in relation to markets or sources of supply. Among manufacturers, logistics concerns itself with matters as basic as plant location, sourcing of raw materials, […] -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
Purchasing Must Become Supply Management
Technology & Operations Magazine ArticleThreats of resource depletion and raw materials scarcity, political turbulence and government intervention in supply markets, intensified competition,...