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The Leader as Coach
Leadership & Managing People Magazine ArticleIn the face of rapid, disruptive change, companies are realizing that managers can't be expected to have all the answers and that command-and-control... -
8 Questions About Using AI Responsibly, Answered
AI and machine learning Big IdeaHow to avoid pitfalls around data privacy, bias, misinformation, generative AI, and more. -
Make Your Values Mean Something
Organizational Development Magazine ArticleTake a look at this list of corporate values: Communication. Respect. Integrity. Excellence. They sound pretty good, don't they? Maybe they even resemble... -
Strategies for Learning from Failure
Organizational Development Magazine ArticleMany executives believe that all failure is bad (although it usually provides lessons)-and that learning from it is pretty straightforward. The author,... -
Cracking the Code of Sustained Collaboration
Leadership & Managing People Magazine ArticleWhen most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create... -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Getting Serious About Diversity: Enough Already with the Business Case
Diversity and inclusion Magazine ArticleIt’s time for a new way of thinking. -
Adaptability: The New Competitive Advantage
Strategy & Execution Magazine ArticleTraditional approaches to strategy assume that the world is relatively stable and predictable. But globalization, new technologies, and greater transparency... -
The Future of Leadership Development
Leadership & Managing People SpotlightCompanies spend heavily on executive education but often get a meager return on their investment. That's because business schools and other traditional... -
Diversity and Inclusion Efforts That Really Work
Organizational Development Digital ArticleFive best practices. -
Building a Learning Organization
Organizational Development Magazine ArticleContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
How Google Sold Its Engineers on Management
Management skills Magazine ArticleHint: It’s all about the data. -
Effective Employee Development Starts with Managers
Leading teams Digital ArticleThey’re in a unique position to drive retention and engagement. -
Communities of Practice: The Organizational Frontier
Organizational Development Magazine ArticleA new organizational form is emerging in companies that run on knowledge: the community of practice. And for this expanding universe of companies, communities... -
The Importance of Learning in Organizations
Organizational learning Digital ArticleDavid Garvin and Amy Edmondson, Harvard Business School professors and coauthors of the HBR article Is Yours a Learning Organization?. Learning organizations generate and act on new knowledge. The ability to do this enables companies to stay ahead of change and the competition. -
Rediscover Your Company's Humanity
Sales & Marketing Digital ArticleEmpathy can help businesses become truly customer-centric. -
Enterprise 2.0: The New, New Knowledge Management?
Communication Digital ArticleI am speaking today at the FastForward conference in Orlando. I'm talking about analytics and how they relate to search, but I came early and caught Andy... -
Learn From Failure
Amy Edmondson, Harvard Business School professor, describes strategies for analyzing workplace mistakes and producing more intelligent ones. -
Organizations Need a Dynamic Approach to Teaching People New Skills
Leadership & Managing People Digital ArticleInstead of trying to predict the skills of the future, leaders must embrace a more flexible mindset. -
The Competitive Imperative of Learning
Organizational Development Magazine ArticleMost executives believe that relentless execution-efficient, timely, consistent production and delivery of goods or services-is the surefire path to customer...
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Creating Great Choices: A Leader's Guide to Integrative Thinking
32.00View Details Move Beyond Trade-Off Thinking. When it comes to our hardest choices, it can seem as though making trade-offs is inevitable. But what about those crucial... -
Yum! China
Sales & Marketing Case Study8.95View Details Since the first KFC opened in China in 1987, Yum--under Sam Su's leadership--had built the largest restaurant company by far in mainland China. Averaging... -
Vicarsa (B): What Went Wrong with the Sale?
Sales & Marketing Case Study5.00View Details Part (B) of this case provides information not previously available in Part (A), leading to a chance to reflect on the caution necessary in solving problems... -
Electric Maze Exercise
Organizational Development Case Study8.95View Details This team-based exercise uses an educational tool called "The Electric Maze," developed by Interel Corp., to teach insights about the social and psychological... -
Never Stop Learning: Stay Relevant, Reinvent Yourself, and Thrive
30.00View Details Keep learning, or risk becoming irrelevant. It's a truism in today's economy: the only constant is change. Technological automation is making jobs less... -
Seven Keys to Creativity: Lessons From Art
Leadership & Managing People Case Study8.95View Details This study aims to analyze creativity and propose models for creating points of contact between artistic creativity and business creativity. The idea... -
Merck Latin America (B): Argentina
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Merck Latin America (D): Mexico, Portuguese Version
Organizational Development Case Study5.00View Details Examines Merck's change effort in Mexico from the perspective of the local employees. -
3-D Negotiation: Powerful Tools to Change the Game in Your Most Important Deals
Strategy & Execution Book35.00View Details When discussing being stuck in a "win-win vs. win-lose" debate, most negotiation books focus on face-to-face tactics. Yet, table tactics are only the... -
Reverse Engineering, Learning, and Innovation
Technology & Operations Case Study8.95View Details This background reading looks at reverse engineering in the context of piracy and knock-offs in emerging markets like China. It first considers legal... -
The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022
Strategy & Execution Case Study8.95View Details In 2022, after five years of pursuing a new "AI-first" strategy, Google had captured a sizeable share of the American and global markets for voice assistants.... -
Conflict at MRW: The New Employee's Pregnancy
Leadership & Managing People Case Study8.95View Details MRW is a courier firm based in Barcelona (Spain). In 2010, it was consolidating internationalization of its business. It is against this background that... -
Business Model Innovation at TutorVista: Personalization and Global Resource Leverage
Innovation & Entrepreneurship Case Study8.95View Details How do you convince American parents living in the Midwest to hire tutors from India? How do you convince them to hire a tutor that they and their children... -
The Knowledge-Creating Company (Harvard Business Review Classics)
9.99View Details In a world where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge. The best companies survive by consistently... -
Merck Latin America (C): Brazil
Organizational Development Case Study5.00View Details Examines Merck's change effort in Brazil from the perspective of the local employees. -
Phase Zero: Introducing New Services at IDEO (A), Japanese Version
Organizational Development Case Study8.95View Details Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities.... -
Turn the Ship Around! (B)
Organizational Development Case Study5.00View Details Supplement to case ES1751. The two-part case study describes two attempts to empower the crews of two nuclear submarines of the US Navy. The case highlights... -
Linear Programming Basics
Technology & Operations Case Study8.95View Details Linear programming (LP) is a mathematical optimization tool that can help managers plan and execute operations more efficiently through a better use of... -
Centra Software, Portuguese Version
Sales & Marketing Case Study8.95View Details Centra is a pioneer in software eLearning. It is debating how to modify its go-to-market strategy, adding telesales to improve sales force productivity.... -
'Campus Connect': An Infosys Program to Develop India's Information Technology Ecosystem
Technology & Operations Case Study8.95View Details This case is set in April 2013, and discusses the key elements that have contributed to the success of Infosys Ltd's Campus Connect Programme (CC) in...
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The Leader as Coach
Leadership & Managing People Magazine ArticleIn the face of rapid, disruptive change, companies are realizing that managers can't be expected to have all the answers and that command-and-control... -
8 Questions About Using AI Responsibly, Answered
AI and machine learning Big IdeaHow to avoid pitfalls around data privacy, bias, misinformation, generative AI, and more. -
Make Your Values Mean Something
Organizational Development Magazine ArticleTake a look at this list of corporate values: Communication. Respect. Integrity. Excellence. They sound pretty good, don't they? Maybe they even resemble... -
Strategies for Learning from Failure
Organizational Development Magazine ArticleMany executives believe that all failure is bad (although it usually provides lessons)-and that learning from it is pretty straightforward. The author,... -
Cracking the Code of Sustained Collaboration
Leadership & Managing People Magazine ArticleWhen most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create... -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Getting Serious About Diversity: Enough Already with the Business Case
Diversity and inclusion Magazine ArticleIt’s time for a new way of thinking. -
Adaptability: The New Competitive Advantage
Strategy & Execution Magazine ArticleTraditional approaches to strategy assume that the world is relatively stable and predictable. But globalization, new technologies, and greater transparency... -
The Future of Leadership Development
Leadership & Managing People SpotlightCompanies spend heavily on executive education but often get a meager return on their investment. That's because business schools and other traditional... -
Diversity and Inclusion Efforts That Really Work
Organizational Development Digital ArticleFive best practices.