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How to Create a Stakeholder Strategy
Business and society Magazine ArticleA data-driven approach to design, measurement, and implementation -
Customer Data: Designing for Transparency and Trust
Sales & Marketing Magazine ArticleWith the help of technology, companies today sweep up huge amounts of customer data. But they tend to be opaque about the information they collect and... -
The Secrets to Successful Strategy Execution
Strategy execution Magazine ArticleResearch shows that enterprises fail at execution because they go straight to structural reorganization and neglect the most powerful drivers of effectiveness—decision rights and information flow. -
Radical Transparency Can Reduce Bias — but Only If It’s Done Right
Giving feedback Digital ArticleWhat research shows about the principles in Ray Dalio’s new book. -
There Are Two Types of Performance — but Most Organizations Only Focus on One
Employee performance management Digital ArticleThere’s a time to stick to your strategy and a time to divert from it. -
Health Care Providers Should Publish Physician Ratings
Employee performance management Digital ArticleIt benefits them and their patients. -
Research: Customers Will Reward Companies for Smaller Gender Pay Gaps
Communication Digital ArticleNew regulations mandating the public disclosure of pay data mean consumers have more information than ever. -
The Cost of Being Omniscient
Corporate social responsibility Digital ArticleWould you happily buy a car equipped with sensors to track your every move? Robin Chase, founder of ZipCar, would — provided that the data gathered went to her. Her op-ed in the New York Times outlines benefits we would gain if all the cars currently equipped with onboard sensors would fork over the data […] -
We Need Transparency in Algorithms, But Too Much Can Backfire
Technology & Operations Digital ArticleConsumers should have some idea how machines make decisions. -
How Being Filmed Changes Employee Behavior
Leadership & Managing People Digital ArticlePolice departments aren't the only ones considering it. -
Are You Asking (Everyone) the Right Question?
Communication Digital ArticleAre your people having the right arguments about customer service and strategy? Does your organization know what it thinks about the issues that matter... -
Getting Ecological Transparency Right
Organizational Development Digital ArticleCall it death by Froot Loops. The food industry's much-ballyhooed, and hugely expensive, Smart Choice campaign was launched last August and pulled just... -
Targeted Ads Don’t Just Make You More Likely to Buy — They Can Change How You Think About Yourself
Customer experience Digital ArticleThe psychology of behavioral targeting. -
Can an Online Community Shape a Strategy?
Strategic planning Digital ArticleWe are reaching the end of the first stage of our work supporting Wikimedia’s strategy development process (check out the progress at http://strategy.wikimedia.org) and I hit my first soul-searching moment. The catalyst? An email from Wikimedia strategy project manager Eugene Kim a couple of weeks back sharing his thoughts on how to think and act […] -
Dennis Kozlowski Was Not a Thief
Leadership & Managing People Digital ArticleRevisiting the Tyco CEO's conviction. -
Yes, You Can Make Office Politics Less Toxic
Difficult conversations Digital ArticleHere’s how to avoid dysfunction and maintain integrity. -
Marissa Mayer Was Right to Ask Executives to Commit to Staying at Yahoo
Transparency Digital ArticleYou can’t start a big effort unless your team is all in. -
What’s Life Worth to You?
Government Digital ArticleThe New York Times reported yesterday that the value of a human life is the subject of heated debate between regulatory agencies and the businesses they influence. “To protests from business and praise from unions, environmentalists, and consumer groups, one agency after another has ratcheted up the price of life, justifying tougher—and more costly—standards,” the […] -
AI Can Be Both Accurate and Transparent
AI and machine learning Digital ArticleHistorically, tech leaders have assumed that the better a human can understand an algorithm, the less accurate it will be. But is there always a tradeoff? -
Health Care Transparency Should Be About Strategy, Not Marketing
Health and behavioral science Digital ArticleReputation management is the wrong goal.
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Walmart's Blockchain Quest: Integrating New Technology into a Complex Supply Chain
Technology & Operations Case Study8.95View Details Blockchain is a digital, distributed, immutable ledger designed to build trust among parties without requiring an independent, third-party arbitrator... -
Building the Governance to Take Capital SAFI to the Next Level
Leadership & Managing People Case Study8.95View Details Asset management firm Capital SAFI wanted to attract new strategic investors and expand to other countries. Having the right corporate governance in place... -
Patagonia's Sustainability Strategy: Don't Buy Our Products
Leadership & Managing People Case Study8.95View Details In 2005, Patagonia launched the Common Threads Recycling Program. The goal was to reduce the number of products Patagonia customers purchased through... -
Balancing Exclusivity and Sustainability in the Luxury Fashion Industry: #Burnberry
Management Case Study8.95View Details The principle of building and maintaining a reputation of exclusivity has long been acknowledged as the key to the success of luxury brands. The way these... -
Amway China: Arduous Road to Success (B)
Strategy & Execution Case Study5.00View Details In case (B) of this two-part case series, the Chairman of Amway (China), Eva Cheng, encounters many situations where her negotiation and leadership skills... -
Buffer.com
Organizational Development Case Study8.95View Details Social media company Buffer wanted to establish clear company values early in its growth. One of these values was a commitment to transparency in its... -
China Netcom: Corporate Governance in China (A), Chinese Version
Leadership & Managing People Case Study8.95View Details With its dual listings on the Hong Kong stock market and New York Stock Exchange, state-owned enterprise, China Netcom was mandated to meet the listing... -
Wiwa v. Royal Dutch/Shell
Leadership & Managing People Case Study8.95View Details On the eve of trial, and after nearly 14 years of pre-trial litigation, the parties in Wiwa v. Royal Dutch/Shell jointly announced that the four U.S.... -
AT&T and Corporate Political Donations after the Capitol Insurrection
Strategy & Execution Case Study8.95View Details A year of political turmoil, capped by the violent insurrection at the United States Capitol on January 6, 2021, presented new challenges to many corporations,... -
China Netcom: Corporate Governance in China (B)
Leadership & Managing People Case Study5.00View Details Supplements the A case [308027]. With its dual listings on the Hong Kong stock market and New York stock Exchange, state-owned enterprise, China Netcom... -
Lone Star Power
Finance & Accounting Case Study8.95View Details Lone Star Power was a midsize power-generation and power-distribution company. The company's new chief investment officer must evaluate a number of financial-reporting... -
The Toshiba Accounting Scandal: How Corporate Governance Failed
Finance & Accounting Case Study8.95View Details In 2015, Toshiba, a conglomerate best known throughout the world for its electronics products, announced to the world that it has overstated profits by... -
Nike's Response to Human Rights Abuse Claims in China
Global Business Case Study8.95View Details In 2019, Nike and other brands were accused by the media, human rights advocates and organizations, and members of the U.S. government of potentially... -
Branding BY-HEALTH: The Value of Transparency
Global Business Case Study8.95View Details BY-HEALTH Co., Ltd. (BY-HEALTH), a Chinese dietary supplement company founded in 1995, had a first-mover advantage as a contemporary health supplement... -
Banco Espírito Santo
Finance & Accounting Case Study8.95View Details The Banco Espírito Santo (BES) case covers issues related to bank strategy, safety and soundness, the role of conglomerates, and problems related to family... -
World Portal
Finance & Accounting Case Study8.95View Details World Portal was a successful Internet portal. They had just received a letter from a Wall Street analyst expressing skepticism about their financial... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Sucafina: From Traders to Changemakers
Strategy & Execution Case Study8.95View Details In 2019, David Behrends, head of Trading and Managing Partner at Sucafina, founded and launched Farmer Connect, a blockchain-based end-to-end transparent... -
Shadow Banking
Finance & Accounting Case Study8.95View Details This note explains the growing phenomenon of shadow banking as a non-regulated part of the financial system. In the United States, shadow banking is more... -
BlackRock: Linking Purpose to Profit, Spanish Version
Finance & Accounting Case Study8.95View Details The case revolves around the actions that Barbara Novick, co-founder and Vice-Chair of Blackrock, and Michelle Edkins, Global Head of Investment Stewardship,...
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How to Create a Stakeholder Strategy
Business and society Magazine ArticleA data-driven approach to design, measurement, and implementation -
Customer Data: Designing for Transparency and Trust
Sales & Marketing Magazine ArticleWith the help of technology, companies today sweep up huge amounts of customer data. But they tend to be opaque about the information they collect and... -
The Secrets to Successful Strategy Execution
Strategy execution Magazine ArticleResearch shows that enterprises fail at execution because they go straight to structural reorganization and neglect the most powerful drivers of effectiveness—decision rights and information flow. -
Radical Transparency Can Reduce Bias — but Only If It’s Done Right
Giving feedback Digital ArticleWhat research shows about the principles in Ray Dalio’s new book. -
There Are Two Types of Performance — but Most Organizations Only Focus on One
Employee performance management Digital ArticleThere’s a time to stick to your strategy and a time to divert from it. -
Health Care Providers Should Publish Physician Ratings
Employee performance management Digital ArticleIt benefits them and their patients. -
Research: Customers Will Reward Companies for Smaller Gender Pay Gaps
Communication Digital ArticleNew regulations mandating the public disclosure of pay data mean consumers have more information than ever. -
The Future of Movie Theaters, and Radical Salary Transparency
Competitive strategy AudioYoungme, Felix, and Mihir discuss the future of movie theaters and radical salary transparency. -
The Cost of Being Omniscient
Corporate social responsibility Digital ArticleWould you happily buy a car equipped with sensors to track your every move? Robin Chase, founder of ZipCar, would — provided that the data gathered went to her. Her op-ed in the New York Times outlines benefits we would gain if all the cars currently equipped with onboard sensors would fork over the data […] -
We Need Transparency in Algorithms, But Too Much Can Backfire
Technology & Operations Digital ArticleConsumers should have some idea how machines make decisions.